Online seller refuses to send product

The item is an I7 12700K and the shop is ****


Funny thing is that I wasn't event on the market for a new CPU, my 3570K still running fine, but the deal was too tempting, so I went all in.
 
12700k at 50% off, no wonder they’re desperate. As they’d have been making quite the loss.

How long was that up for? Was it on hotukdeals?

I wonder how many they shipped that couldn’t be cancelled.
 
Mahonyy said:
The item is an I7 12700K and the shop is ****
Funny thing is that I wasn't event on the market for a new CPU, my 3570K still running fine, but the deal was too tempting, so I went all in.
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If your happy with the 3570k - then take the £25 for free and move on with life.
 
Move on and be happy they are offering you some fairly generous gestures of goodwill.

You never had the item in your hand so you have no hope of getting anywhere realistically.
 
Martynt74 said:
I guess the issue is that by recalling the item (assuming it's not already been delivered), there's little the OP could do as he doesn't have the item without a lot of hassle involved.
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Up to you but I would just pay the £100 and try sell the 3570 on. A 12700 for £280 is an absolute bargain especially if you were willing to part with the cashin in the first place. Plus what your getting back for the 3570.
 
Jay343434 said:
12700k at 50% off, no wonder they’re desperate. As they’d have been making quite the loss.

How long was that up for? Was it on hotukdeals?

I wonder how many they shipped that couldn’t be cancelled.
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I dont think it was on HKD, I bumped into it randomly during my lunch break. I have the feeling they had a long evening yesterday calling all the buyers.

JamesH85 said:
Up to you but I would just pay the £100 and try sell the 3570 on. A 12700 for £280 is an absolute bargain especially if you were willing to part with the cashin in the first place. Plus what your getting back for the 3570.
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I'm inclining to that to be honest, I asked them to put their offers in writing, bless JVS and his consumer hour.
 
Mahonyy said:
I dont think it was on HKD, I bumped into it randomly during my lunch break. I have the feeling they had a long evening yesterday calling all the buyers.




I'm inclining to that to be honest, I asked them to put their offers in writing, bless JVS and his consumer hour.
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What are you realistically going to do otherwise, that won't be a monumental faff for the sake of a ~£80 saving on a cpu.
 
Feek said:
1) You get £25 for doing nothing.

2) You get an item for £100 less than the current retail price.

Either option is fine, if you really want it, go with 2), if you don't really care, go with 1).

What's the shop and what is the item in question?
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The entrepreneur in me suggests you take the £25 AND buy the product for £100 less when they re-advertise it.Unless, of course the £100 less than current retail is a unique offer to you...
 
Pho said:
I'd say it depends on who the seller is. If they're a small company give them the benefit of doubt. If they're a massive company then be awkward.
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Sounds like they're not quite a small/independent.

If the T&C's says the contract is formed once they've taken payment, then you're in a much better position. I thought most retailers usually have a clause to say contract isn't formed until item is dispatched - which in this case would be a bit tricky as well seeing as they had dispatched it but were able to cancel the courier.
 
What I find interesting is I recently ordered something from them and wanted to cancel it. They advised me they couldn’t cancel the order and I had to wait for it to arrive, and refuse delivery.

Funny how they can cancel deliveries when it benefits them lol
 
Jay343434 said:
What I find interesting is I recently ordered something from them and wanted to cancel it. They advised me they couldn’t cancel the order and I had to wait for it to arrive, and refuse delivery.

Funny how they can cancel deliveries when it benefits them lol
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ofc. its always screw the customer.
 
Semple said:
Sounds like they're not quite a small/independent.

If the T&C's says the contract is formed once they've taken payment, then you're in a much better position. I thought most retailers usually have a clause to say contract isn't formed until item is dispatched - which in this case would be a bit tricky as well seeing as they had dispatched it but were able to cancel the courier.
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From their T&C's:

  • The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated.
  • Your order is an offer to us to buy the goods of the specification and description at the price indicated.
  • Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated by e-mail and in which case there will be a concluded agreement between you and us.
  • We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence. The price due from you is the price indicated as inclusive of value added tax.
  • Jay343434 said:
    What I find interesting is I recently ordered something from them and wanted to cancel it. They advised me they couldn’t cancel the order and I had to wait for it to arrive, and refuse delivery.

    Funny how they can cancel deliveries when it benefits them lol
    Click to expand...
  • I didn't know they could do that either, from DPD tracking site: DPD Return to consignor has been requested
 
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