Orange Broadband

[TW]Fox

[TW]Fox

[TW]Fox

Man of Honour
Joined
17 Oct 2002
Posts
160,325
Keep getting phoned up by these guys trying to offer me a fantastic deal on home Broadband.

Is it actually any good? They are offering something like £17.50 for home internet, line rental, evening and weekend calls and they say the only download limit is something like a FUP of 40-50Gb a month, which in theory sounds fine.

But whats the service like? I'm with Plusnet at the moment and have been for 10 years - it works fine but sometimes the connection loses sync due to the fact we are at least 6km from the phone line. The guy who continually phones up insists that Orange use 'Dynamic Line Management' which makes this sort of dropout impossible.

Do they use any form of traffic shaping? Is the service quality any good?

Basically, is this worth thinking about?
 
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Orange LLU (Formerly Wanadoo)

I am very far from the exchange though so my Up to 8mbit! service syncs at 1mbit.

At the moment, I am specifically after information as to how good Orange LLU is. Is there trafffic shaping or anything at all that might restrict the way I use the net?
 
isp_ratings2.php



Doesn't look too good.
 
PLEASE DONT.

I dont know you but i want to save you the worst 12 months of your internet life.
I had freeserve which turned to wanadoo which turned to orange, as soon as it was orange it became unusable all throughout the day, terrible terrible service, they must use like 1 line for the whole country or something, incredibly over subscribed, terrible speeds, horrible packet loss and pings, terrible customer service. They even rival my current problems with virgin for how bad they are.
After finally getting my mac code from them i vowed never to use anything orange again, i even got rid of my orange mobile specifically.

Go with o2, i have them on the same phone line i had orange on and its perfect, solid connection, 10x cheaper, great speeds, good customer service.
 
Just to make your decision harder, i had Freeserve --> Wannado --> Orange and in the 3-4 years i was with them it was rock solid. I think we lost the net once in that time and it was fixed pretty quickly.

I am with Sky now and have been for about a year, in that time we have lost connection at the weekends on about 3 seperate occasions. All for about 4+ hours. Plus a few occasions during the week in the evening.

But, to put it into perspective i was paying 29.99 p/m for Orange and 10 p/m for Sky. So i suppose yu get what you pay for?! :)
 
Im with orange as im on orange mobile and only pay £9 per month and get unlimited downloads and with my misses being irish she rings home a lot so the free international calls through the second line saves me a hell of a lot to as for the service its been top notch so far touchwood.
 
Recently cancelled my orange broadband - my livebox broke, yet the woman at the call center a thousand miles away insisted it was a line problem and had to get an engineer out to fix it.
 
BE, for Gods sake, BE!

What's your current line attenuation stats, should be able to give you an estimate on what you'll get through BE, bearing in mind it'll be a good chunk better than what the current ADSL1 service you recieve gives you.
 
manic_man said:
BE, for Gods sake, BE!

What's your current line attenuation stats, should be able to give you an estimate on what you'll get through BE, bearing in mind it'll be a good chunk better than what the current ADSL1 service you recieve gives you.
Click to expand...


ADSL2+ On some equipment in the latter areas of the line has been proven to lower the connection speed. I've seen this myself at a customers house about 6km from the exchange. They went from a stable 2.2mb down to 1.1 on the ADSL2+ ( 21CN ) Platform. DB readings also went up due to the changeover hence the lowered speed.
 
Stay well clear from Orange - I have been with them at my mum's house for over 5 years and actually I never had any problems with them up to around 2 months ago, used to always get a stable 5 meg connection. Then 2 months ago Orange capped my sync speed to 5500-6000K (used to sync at 7600K & my IP Profile was 5 meg) and now for some reason my IP profile has also gone down to 4meg. My line stats have never changed what so ever, always been on 33db attenuation & 6DB SNR even now and so it just goes to show its probs Orange who are capping the sync speeds. Now as well during the evening I can now feel the peak traffic, used to be capped at around 3meg solid until the morning but now in the evening the connection has gone right down to 1meg in the evening. I always use to read people's complaints about them always being capped or having no end of problems with there Orange broadband service but I just must have been lucky to never have any problems until 2 months ago, Complete joke. Luckily though because I have been with Orange for 5 years I am out of contract so when I get the chance I will be asking for my MAC & moving, will give Orange the legal time of 5 days and if I do not get the code by then - complain to ISPA will be on its way :)

Liam
 
LEK-89 said:
Stay well clear from Orange - I have been with them at my mum's house for over 5 years and actually I never had any problems with them up to around 2 months ago, used to always get a stable 5 meg connection. Then 2 months ago Orange capped my sync speed to 5500-6000K (used to sync at 7600K & my IP Profile was 5 meg) and now for some reason my IP profile has also gone down to 4meg. My line stats have never changed what so ever, always been on 33db attenuation & 6DB SNR even now and so it just goes to show its probs Orange who are capping the sync speeds. Now as well during the evening I can now feel the peak traffic, used to be capped at around 3meg solid until the morning but now in the evening the connection has gone right down to 1meg in the evening. I always use to read people's complaints about them always being capped or having no end of problems with there Orange broadband service but I just must have been lucky to never have any problems until 2 months ago, Complete joke. Luckily though because I have been with Orange for 5 years I am out of contract so when I get the chance I will be asking for my MAC & moving, will give Orange the legal time of 5 days and if I do not get the code by then - complain to ISPA will be on its way :)

Liam
Click to expand...

If your SNR is still at 6db then it isn't orange capping your speed, if your SNR had increased they may have capped it, but if the SNR is the same but you're syncing lower they havn't capped it.
 
esK` said:
ADSL2+ On some equipment in the latter areas of the line has been proven to lower the connection speed. I've seen this myself at a customers house about 6km from the exchange. They went from a stable 2.2mb down to 1.1 on the ADSL2+ ( 21CN ) Platform. DB readings also went up due to the changeover hence the lowered speed.
Click to expand...

That's more likely related to 21CN than ADSL2+ in itself.
 
You don't have to be on 2+ just because it's be. The point people are trying to get across is be's support actually know what it's doing and will play wih the line until you get your maximum possible speed. The 8meg being half price is just a bonus atm.
 
Whoa hang on a sec guys.

Are you telling me BE can increase my connection speed?

My line stats are:

Output Power (dBm) up/down = 11.5 / 14.0
Attenuation (dB) up/down = 31.5 / 63.0
Noise Margin (dB) up/down = 15.0 / 9.5

Using the checker on the BE website I get:

Sorry, but your phone line is unable to support our broadband
 
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