Ordered a mobile phone, and received only the package.

theforce · 23 Jun 2011 at 18:13

I ordered a Samsung Omnia 7 from an England based website two weeks ago and today l had a ring from Aramex that it arrived and went to pick it up. The phone's package was wrapped with a non trasparent plastic that had a small hole in it. The guy at the Aramex office and l both saw it but the hole was too small for anybody to have removed anything from the package l thought.

I went home, removed the plastic only to find out that the package was open and the phone and charger were missing. This was my first time using Aramex and it is obvious that some Aramex employee either in England on in Cyprus stole the phone.

I phoned Aramex and they told me to write an e-mail to the website l ordered it from but it is clear that the company shipping the product didn't do anything wrong except working with a shipping company that steals from their customers.

Being ****ed of is an understatement. I also wrote a colourful e-mail to Aramex but waiting for a reply. In their website it writes that they offer $100 as a compensetion but if l am offered that l will tell them to stick their compensation where the sun doesn't shine.

Anyone that had this happen to them before? Any tips if Aramex tries to tell me that this is not their fault since is obvious that my item missing is their employees doing.

theforce · 23 Jun 2011 at 18:38

When l got the package it did felt a bit light but since mobile devices are so light nowadays l thought that it was ok. I really hope they find out what happent. I would prefer finding the wasted flesh of a person who stole it rather than getting a new phone though.

theforce · 25 Jun 2011 at 18:34

tankskun said:
What website was your phone ordered from? I'm looking to buy a new phone soon and don't want this to happen.

I don't know if l can post the name of the company since l think it's agaist overclockers rules. I still haven't received a reply from them.

theforce · 1 Jul 2011 at 19:05

I am normally a very patient person but this is starting to get on my nerves. The website l ordered the phone from told me that they will need to investigate the issue first before sending me another phone. They told me that the investigation time may vary from case to case. I think Windows Phone 8 will be out l and l will still be waiting for the phone to arrive.

theforce · 20 Jul 2011 at 15:11

Already a month later and the issue is still being "investigated" by the company. Aramex told me 10 days ago that the company is sending me another phone only to find today that the store is still investigating the issue. I have already send them photos of the product's packing twice and they requested images today for a third time.

Sure thing is that l am never ordering from the same company again.

theforce · 20 Jul 2011 at 15:28

It's simplyelectronics.net. Damn them! May they all drown in lakes of blood.

theforce · 20 Jul 2011 at 16:10

Being patient, civil and good doesn't get you anywhere nowadays unfortunately. Maybe threatening them that l will buy simplyelectronicsthieves.org and promise them it will show up after their online store on google will get their attention.

theforce · 28 Dec 2011 at 18:11

Beerbaron said:
Any update on what happened?

Nearly five months and many e-mails later l got another phone from them. They had to take the issue to the administration to get this resolved.

The reason why l didn't check the package in the courier's office was because l didn't think it was possible to get anything out from such a small hole.