Ordered a pixel 4 and got a google nest instead

[Kurgen]

i ordered a pixel 4 through vodafone, and they sent me google nest instead

delivery note inside says 1x Pixel 4 1x google nest.. but no phone ... contact vodafone, yes sir i can see your pixel 4 was delived and signed for today.... NOOO it wasnt it was a stupid nest ffs vodafone morons

 

[Kurgen]

well they now filled out an escalation form, and i have to wait 3-5 for them to sort out a phone i never had. The Red Envelope that holds the SIM was in the package , but no SIM in it. think DPD drivers using it as we speak

 

[Kurgen]

so we its now 3 weeks later, no phone, vodafone cant find it claim they are investigating, and they have tried to charge for the upgrade on my latest bill. I have cancelled the direct debit. so they cant take any more money until they resolve that. Is there anything i can do. arent they breaking some kind of distance selling law. they also ignored when i told them to cancel under the 14 day calling off period and wont do anything until they find the handset they lost. the google nest they sent that i didnt ask for was also never signed for. so they have no proof of delivery

 

[Kurgen]

has the sim and phone been activated ?

they said phone hadnt been used. and i didnt need the sim as would be using my existing one... but still, i didnt sign for it and they didnt deliver it, so how come im the dealing with the crap.

 

[Kurgen]

You need to get through to the guys in Scotland but I dont know if that is just their corporate call center but they are good. I have my own girl I deal with over there for both my personal and business who sorts everything out for me. Geraldine she is an absolute star at sorting this sort of stuff. I think if you call up on a week day after about 10am you stand a decent chance of reaching the guys in scotland.

Also happy to ask geraldine if she doesnt mind helping you if you send me a pm.

Thanks Vince, that might be a good idea, let me give them the weekend if i havnt heard anything on monday will pm u. I have been speaking to people in Ireland (i think) who work 12pm to 8pm, who are very helpfull, just when i thought i was getting somewhere, he transfered the call back to the idiot in india. and round i go again. Im not paying their bill, and if they damage my credit rating i will think of legal options, i must be able to take them to small claims court. luckily i managed to transfer the broadband rapidly as they have no control oveer that. but they refuse to give me a PAC code, and say if they do give me it without waiting for resolution they will charge £700 for ending a contract early which i never ####ing entered

 

[Kurgen]

Let me know dude. I am sure if she wont speak to you directly that at the very least she will find us somebody who will sort it for you.

Still heard nothing and as from tommorrow its been a month since i ordered the Pixel , which means Vodafone are now in breach of UK Distance Selling Law by not providing the good ordered within 30 days

 

[Kurgen]

I'm sorry you have had such a runaround but this thread has been a great read over the last few weeks, such ineptitude! Have Vodafone actually accepted that the phone is now missing or do they still think you have it and are trying to pull a fast one?

They know its missing, they know it hasnt been used. Ive was phoned by vodafone within an hour of emailing the CEO, and i have a single point of contact, its been taken away from the out of country customer , team, they have put a freeze on the account to stop them billing until resolve, and im due a call back tommorrow.

 

[Kurgen]

So

Vodafone directors office

called today, they have agreed that the phone is lost at their fault. They have wiped the charges from my account for new handset upgrade, they also paid this months phone bill, said keep the google nest, offered me a free upgrade with next day delivery and took £10 of my monthly tariff

 

[Kurgen]

I have a delivery today, fingers crossed, will find out when I get home

 

[Kurgen]

So @Kurgen - did you get sorted out??

Yes the "directors" offfice called back. they said the google nest i received keep it, its written off. the £100 early upgrade fee and £30 handset fee they paid off my account, they then paid off this months phone bill, then offered me the same phone with no upgrade charge and dropped the tarrif by £10 a month and sent me another google nest and pixel 4

 

[Kurgen]

So im back to issues with Vodafone. My Pixel4 USB C port doesnt work, i charge via wireless so never needed it. When i started commuting again i wanted to use a headset, but USB C ones (via adaptor) didnt work. i then tried charging via cable didnt work either. Also the screen kept turning off when battery below 50%. after a view chats with google trying factory resets etc, i contacted vodafone and they booked a repair. Sent phone off, and was called a week later by repair team saying couldnt repair it and offered a replacement but would have to be a Pixel4a which is newer and basically the same spec. so i agreed stupidly. when i got the (reconditioned brown box) Pixel4 i put it straight on my wireless pad, and nothing. google the phone and it doesnt to wireless charging. I contacted vodafone who are refusing to take it back as i agreed to take the replacement. They also refused to return the original handset (but this woulndt have mattered as i have since been told by google they dont deal with any warranty its all done by the retailer)

Basically i was conned. I have an escalation case outstanding and im waiting for an update. You can no longer phone or contact anyone in the UK from vodafone. The only way to get a real person on the phone is to say your phones been lost or stolen or your leaving. Last time i emailed the directors email. I guess this has been used to often now and this now reverts to an Indian Call Centre.

If they dont resolve tommorrow, I will sell the phone on here, use the money to pay off outstanding vodafone account , and then im off

 

[Kurgen]

Google dealt with my warranty claim on my pixel 4 bought from Vodafone

well they refused with me

 

[Kurgen]

It's pot luck. Sometimes they do, sometimes they don't. Phone up again and say Vodafone said Google sort it... And keep saying it until they sort it.

didnt bother, i sold the pixel4a on here, and used it to pay of vodafone, so they can shove it up their bums im off