Ordered Alienware m17r4

Rannoch · 22 Aug 2017 at 12:22

Sounds like a software error. An engineer would reinstall the software I woukld have thought, it's an excellent machine.

Brok · 22 Aug 2017 at 13:12

Teknobry said:
Did you buy it new or from the outlet?

From the outlet. I assume it's one that someone else returned for the same reason! It's a shame as spec wise this model ticks all the boxes but I'm not going to pull it apart to correct Dell's poor QC in the hope the fan noise reduces to acceptable (to me) levels.

ben12321 · 22 Aug 2017 at 15:07

No bought it new with discounts didn't go thru outlet

Teknobry · 23 Aug 2017 at 19:46

Brok said:
From the outlet. I assume it's one that someone else returned for the same reason! It's a shame as spec wise this model ticks all the boxes but I'm not going to pull it apart to correct Dell's poor QC in the hope the fan noise reduces to acceptable (to me) levels.

If it saved you over 1,000 pounds off new retail price i'd consider it a worthwhile trade to just repaste and have a fully working top of the range laptop!

Ben, I'd speak to the rep about a replacement with the QHD screen and more discount seeing as they messed up first time ;-)

ben12321 · 24 Aug 2017 at 18:33

Well dpd failed to collect the laptop really furious as had someone stay on all day waiting for them sent email to the lady I had been dealing with she has offered me a 15% discount plus an extended 1 years guarantee plus an engineer will come out and set the computer up hopefully without any errors don't know what to do.

Teknobry · 25 Aug 2017 at 11:54

seeing as you bought new an extra 15% off is quite a sum of money! a years warranty is what...120quid?
and an engineer will come out and hopefully fix the issues.. I think that's a really good offer personally.

ben12321 · 25 Aug 2017 at 21:40

Rebooked for Wednesday collection seriously considering the offer got a few day to think about gonna restore from factory one more time and see what happens

o531 · 27 Aug 2017 at 16:01

ben12321 said:
Rebooked for Wednesday collection seriously considering the offer got a few day to think about gonna restore from factory one more time and see what happens

Off-topic, but could you please use full stops and punctuation in your posts? They are really hard to read!

ben12321 · 1 Sep 2017 at 16:39

Well a second no show for collection of the laptop. 2 days wasted waiting in. Spoke to the service rep I have been dealing with and asked what she could do for me if I keep it, offered me a 25% discount plus extended 2 years warranty. Said ok, so should get a 400 refund and 3 years guarantee

Teknobry · 1 Sep 2017 at 17:23

wow, they'll be paying you for it soon, lol.
2 years warranty is worth 360quid. despite the inconvenience you've done well out of it.

ben12321 · 1 Sep 2017 at 17:32

that's what I thought. refund coming to me for around £400 quid so paid around 1400 all in with service plan. gonna reformat tonight and start fresh hopefully wont get that bloody error message again

MrRockliffe · 1 Sep 2017 at 17:38

ben12321 said:
that's what I thought. refund coming to me for around £400 quid so paid around 1400 all in with service plan. gonna reformat tonight and start fresh hopefully wont get that bloody error message again

How have you managed to get such good customer service from them?! They wouldn't even take my Alienware 15 back to replace a poxy hard drive! I was told I had to do it :mad:

After it went back, I bought a XPS 15 a few weeks later, also plagued by issues and they told me to pay to send it to them, and they'd run 'diagnostics' on it.

Seems they just hate me :rolleyes:

MOOGLEYS · 3 Sep 2017 at 20:31

I'm still waiting on a refund from a laptop they collected 2 weeks back. They are useless every time I have contacted them. I have given them until Wednesday then will claim via Barclaycard.

Will never deal with them again.