Ordered BT Infinity - checker now says no fibre in my area. . . ? ? ?

darknite · 16 Jun 2014 at 09:24

Ok, so hoping this might have happened to someone else. As I would like to have some idea of what will happen next!

1 I moved into my place Friday 13th
2 Saturday 14th thought I best order broadband and phone. Went to BT site entered my post code etc Infinity 2 77 - 80Mbit est speed, GREAT!
3 This morning checked the BT Wholesale ADSL checker which says Fibre is not in my area. Checked BT site, fibre not available 1 - 2mbit est speed.

I have checked my order on the BT site, and it says in progress, dates are all confirmed.

Anyone else had this? How likely am I to get infinity?? Install is due 30th June.

darknite · 16 Jun 2014 at 09:36

I am in a queue on the phone to BT now. . . . Posted this at the same time. OcUK forum faster than BT, why am I not surprised. . .

darknite · 16 Jun 2014 at 10:35

Just checked, it says

FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.

darknite · 16 Jun 2014 at 11:12

Have posted now. Will see what they say. ADSL at 2mbit would be next to useless. I get just under 4mbit on 3G.

Thank you all for replies

darknite · 16 Jun 2014 at 12:37

I have a guy on the BT forum saying I am likely to get a text or a call soon cancelling the order :-(

Wont be happy if that is the case. I ordered new land line, infinity and bt tv.

darknite · 17 Jun 2014 at 08:51

So the wholesale checker changed date.

FTTC Range A (Clean) 80 77 20 19.9 -- 16-Jul-14
FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.

So guess I'll be offered ADSL. Or maybe I was lucky and there is space in the cab for me. . . Will find out soon I guess