Ordered flowers but got wrong item?

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erazor51

erazor51

erazor51

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Hi,

I need some advice.

I ordered these flowers in luxury size.

Small size:

dad21ypy6vf1.jpeg


luxury size:

ncrxvchlgy4o.jpeg


https://www.eflorist.co.uk/new-princess-bouquet-pr11930

Here is what I received:

lz7smgog4m3r.jpeg


Would you say this is the right size? It looks like I got the small size. I contacted support and this is what they said:

”Having reviewed the photograph you have been kind enough to provide, we are pleased to see that these flowers are fresh, have met the colour scheme of the advertised product and are to value.

Unfortunately, on this occasion we are unable to pursue your complaint”

Thoughts?
 
how do I make the images appear smaller?

The main difference I can see:

Small:

1 rose shown in the pic

Luxury:

4 roses shown in the pic

What I received:

2 roses
 
Ooooh that's cheeky - pay for large to be delivered straight to the recipient and they send medium and pocket the difference... Good business model :D
 
ah sorry didn't realise you already had the small in your post. doesn't appear to be much difference in small and luxury but maybe that's just the pics. have you pointed out to them the discrepancy in the roses count?
 
Yes, this is what they said:

“Due to the seasonality and availability of certain stems, we allow our florists to operate a substitution policy, so we can make sure your gift arrives on time with no disruptions, this is mentioned on our website prior to you making your purchase.

It might mean that the bouquet you receive may look slightly different to that pictured. But please be assured those substitutions are only made where absolutely necessary from our florists' best selection, and will closely resemble the colour scheme and value of your chosen bouquet, so it will be as equally beautiful!”
 
erazor51 said:
Yes, this is what they said:

“Due to the seasonality and availability of certain stems, we allow our florists to operate a substitution policy, so we can make sure your gift arrives on time with no disruptions, this is mentioned on our website prior to you making your purchase.

It might mean that the bouquet you receive may look slightly different to that pictured. But please be assured those substitutions are only made where absolutely necessary from our florists' best selection, and will closely resemble the colour scheme and value of your chosen bouquet, so it will be as equally beautiful!”
Click to expand...
i'd be asking them what substitutions took place, there doesn't appear to be any extra of anything else to substitute for the missing roses.
 
Looks like you have lots of little extra purple things, whatever they are called. You also have 4 big pink flowers which will come out soon and arent shown in the 'stock' image. Looks fine to me.
 
Send me your paypal and I'll give you the difference.

My god life is too short
 
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