Our company webpage doesn't load/work, help!

Jay85 · 14 Oct 2013 at 15:27

My boss contacted me a few days ago asking me to find out what has happened to the company website. He can't remember the providers or which company he used which made things a 100 times worse! Anyway i did some digging and found that our company website was located on a server somewhere in china!

I found it using this:

http://sydney.abongo.com/investigate/taisun-group.co.uk/dns

Tbh i can't make out what any of this data/information means.. can someone tell me what the hell has gone on? And what is Hostmaster.nameserver? Is this a domain provider company?

Any Web heads please help!

Thanks, many thanks

Jay

Hyburnate · 14 Oct 2013 at 15:30

who.is is what this is for.
http://who.is/whois/taisun-group.co.uk

Registrant's address:
Parkway Business Park
Sheffield
100022
Ukraine

huh, is Ukraine correct?

Trading as:
TAI SUN ORIENTAL GROUP LIMITED

Russinating · 14 Oct 2013 at 15:37

The domain is still registered until 2014 so it is a problem with your hosting provider.The domain was registered with /www.onlinenic.com who also offer hosting so worth checking that avenue.

The name server is www.dns-diy.com which is indeed some Chinese company. Doubt you'd have bought hosting directly with a Chinese company so unsure what's going on though. Might be worth contacting them though as effectively your domain is looking them to supply the content.

Russinating · 14 Oct 2013 at 15:38

Hyburnate said:
huh, is Ukraine correct?

I'm guessing it's a UK typo (ie next option down in a country selector).

Hyburnate · 14 Oct 2013 at 15:42

Russinating said:
I'm guessing it's a UK typo (ie next option down in a country selector).

Good point.

@OP Russinating has got it spot on. I probably should have said a little more in my post.

Jay85 · 14 Oct 2013 at 16:38

Damn this is so messed up.

I had a look at onlinenic.com and i can't contact them. Theres no number to ring and there webnote service requires an account! Im stuck once again, is there anyway to find the hoster so i can get the website back online.

Our business website is: www.taisun-group.co.uk and as you can see it's still down. Doesn't load at all.

Jay85 · 14 Oct 2013 at 16:39

And yes its a UK company, think whoever registered it did a typo when select country.

Russinating · 14 Oct 2013 at 18:45

The important bit re: why it's not loading is the DNS. You can view this on any WHOIS search and yours points to www.dns-diy.com, which means your browser is looking to that company for your sites data.

The reason for it not loading could be for loads of reasons: account expired, payment method expired, domain account hacked and DNS records changed, etc. Without knowing who your domain or site was registered to originally you're going to struggle to work it all out.

Surely your boss has some records in emails about where it was registered and who the hosting was with?

Jay85 · 14 Oct 2013 at 19:24

My boss is abit clueless tbh. He just throws problems at people and hopes someone will have the know how to fix it. I already told him it's impossible to fix if you haven't got any records of who our domain registrar is and he just says I cant remember...

Pho · 14 Oct 2013 at 20:03

Jay85 said:
I had a look at onlinenic.com and i can't contact them. Theres no number to ring and there webnote service requires an account! Im stuck once again, is there anyway to find the hoster so i can get the website back online.

http://www.onlinenic.com/english/livechat/live_index.htm

try emailing one of those addresses.

Russinating · 14 Oct 2013 at 21:41

What type of business is this? Even bank statements will say who the registrar and hosting provider is when payments were taken. Who on earth is in charge of IT? :confused:

V4NT0M · 14 Oct 2013 at 21:53

Are you aware that your site was apparently hacked and defaced in may?

My best guess would be that it was registered or hosted with xinnet.

Jay85 · 15 Oct 2013 at 01:16

Russinating said:
What type of business is this? Even bank statements will say who the registrar and hosting provider is when payments were taken. Who on earth is in charge of IT?

It's a Asian supermarket chain in Sheffield. We have no IT department, he contracts all the work out to people and then forgets about them so they end up doing what they want. It's so messed up!

Pho said:
http://www.onlinenic.com/english/livechat/live_index.htm

try emailing one of those addresses.

Thanks mate, I will give it a try.

Skyfall said:
Are you aware that your site was apparently hacked and defaced in may?

My best guess would be that it was registered or hosted with xinnet.

I was not aware, where did you get this information from?

m4rkw7 · 15 Oct 2013 at 23:01

There's no name servers on the domain. If you've not got a backup it's not looking good.

dan958 · 16 Oct 2013 at 14:16

I can see that the nameservers point to;

ns3.dns-diy.com
ns4.dns-diy.com

(which I cannot find much on)

the domain itself is fine, the status has not been locked. so the only thing I can think of is that the nameservers were changed, or the DNS has changed on dns-diy.com's end.