Outlook 2010 Updating cache messages problem

sihollies

sihollies

sihollies

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Joined
25 Feb 2015
Posts
10
Hi
I was wondering if someone could advise please.
My partrner has just had her laptop formatted and windows 7 64 bit installed.
The shop also installed Microsoft Office 2010 plus.
She uses Outlook on a regular basis, but since the new install, she is having problems, as Outlook is continuously 'updating cached messages', of which there are 150000 of them. This process cannot be cancelled, as far as I can see.
I assume that all these files are all of her old Emails that are being downloaded from the server???
While the updating is taking place it is almost impossible to send an Email.

After doing a bit of searching on Google, I followed a guide from Microsofts website which I thought may solve the problem, in which I attempted to disable 'cached exchange mode', but on her system, this option isnt available.

https://support.office.com/en-gb/ar...nge-Mode-e8966ca4-6ecd-4bdd-ade2-64993dda432b

Any advice would be greatly appreciated, as it is driving her mad.

Thanks in advance

Simon
 
Who is her mail provider?

Just leave it overnight to download the messages. If there are 150000 of them she needs to manage her email better. She can't possibly need all of those.

The exchange option isn't available as it's not an exchange email account.
 
Thanks BuToNz
She is with Virgin.
She has left it overnight, but they just keep on coming.
Is there any way to stop it, disable it, or specify a date, from when she wants the download to start from?

Thanks again

Simon
 
Was it setup with POP or IMAP settings?

It will likely need to download all of them before they are manageable within Outlook.

Ideally a backup of her PST file before reinstallation is the way to do it to avoid downloading the full whack each time.

I imagine the download of the messages are speed limited by Virgin so it'll just be a waiting game.
 
It was setup with POP
We couldnt backup the file because her laptop decided to update itself to Windows 10 and wouldnt boot up after the upgrade.
In the past she has used Outlook from Office 2007 and this has never happened before. Is it just a Office 2010 thing?

Cheers
Simon
 
It depends how it was setup originally.

I'd be tempted to remove the account and set it up as IMAP:
http://help.virginmedia.com/system/...&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

This has many benefits over POP. The most important being that if you change something on one device it will change on all of them including the server.

So if your partner deletes an email in Outlook it will also delete it on the mail server. The same with sent items and created folders.

POP in basic terms allows an email to drop into a device but any changes on the device are not replicated to the server.
 
Last edited:
Thanks very much for the info.
If she decides to change the account to IMAP, will the downlading of the cached messages start from the beginning again?

Simon
 
Yes, but it's worth it given this will help her manage her email in future. I imagine she has been deleting unwanted email but if it was setup as POP originally then it never got deleted from the Virgin server - hence the situation you now have.
 
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