Outlook Express not sending email

Vanilla · 29 Dec 2008 at 18:12

Hi,

The old girl is having an issue with outlook expres. It, all of a sudden, refuses to send emails out.

* Edit: This is Vista Windows Mail, not OE
* No error is given, they just sit in the outbox
* Clicking send / receive brings up the box for a second but then it disappears quickly - without attempting to send the items in theoutbox.
* SMTP info has not changed (ISP, was blueyonder SMTP) but I have tried using a different SMTP address I know is valid (tried the virgin one and a personal one).

Any ideas about how to resolve this?

Thanks

ns400r · 29 Dec 2008 at 18:59

To which ISP is the computer connected.
Which ISP's SMTP server is the mail trying to be sent via?

Vanilla · 29 Dec 2008 at 19:37

The ISP is Virgin Media (who bought Blueyonder).

The SMTP is smtp.blueyonder.co.uk. I have tried switching this to the virgin one and a personal SMTP with no joy.

Confusing thing is that it doesn't give an error about not being able to connect to SMTP.....it just doesn't send.

Nanobot · 29 Dec 2008 at 20:11

Have you followed the Virgin guide to setting up Windows Mail?

Swordfish · 29 Dec 2008 at 20:17

I take it that you are using the correct ports? Have they perhaps been blocked by routers/firewall ?

GolfBryan · 29 Dec 2008 at 20:39

Not sure if this helps or not but in OE the max size for the sent items folder is 1GB. If the folder reaches this size it will not send any further mails. Check the size of the folder in case this happens in Windows Mail also.

Vanilla · 29 Dec 2008 at 21:24

Nanobot said:
Have you followed the Virgin guide to setting up Windows Mail?

No, but everything on that guide is fine for me. I'm doing nothing outside of that

Vanilla · 29 Dec 2008 at 21:25

Swordfish said:
I take it that you are using the correct ports? Have they perhaps been blocked by routers/firewall ?

I can check, but the modem hasn't been touched in since it was set up a year ago.

That gives me an idea though, best to check windows firewall but that should be clued up anyway!

wiiija · 29 Dec 2008 at 21:25

My smtp from ntlworld no longer works either, dont know if its related to you problem.

Swordfish · 30 Dec 2008 at 08:16

Might not be related but

http://status-cable.virginmedia.com/vmstatus/summary.do

yashiro · 30 Dec 2008 at 08:23

Ticket Number 873455
Time Stamp 29/12/2008 12:05
Priority P2
Status Opened
Department Outage Surveillence Team
Estimated Time Fix 8 Hours
Customers Affected Broadband Internet
Raised By Colin Thornton
Postcode Areas
Placename
Detailed Description
Customers nationally with a blueyonder.co.uk e-mail address may currently be unable to send mail.

Our engineers are now investigating this issue.

Virgin Media apologise for any inconvenience caused.

Virgin Media Technical Support

Vanilla · 30 Dec 2008 at 08:27

Oh you rock yashiro