Ovedrawn ?

Cuchulain · 20 Feb 2007 at 10:56

dbailey10 said:
Cuchalain, your actually coming off worse than platypus here so i'm not sure what exactly your trying to achieve?

At least try and spell my forum name correctly, it's written there, right in front of you, you could even cut and paste it if you're having trouble.

Jonny ///M · 20 Feb 2007 at 11:04

Vixen said:
They don't get commission, however they do have sales targets to meet and staff can lose their bonus and even risk losing their job if they don't meet/exceed them on a regular basis. It's a recent thing, and one of the reasons I didn't want to work in telephone banking.

To the OP - you don't mean she wasn't informed of terms and conditions at all, you mean she didn't read them. You can ask politely that they remove the charge as it's a one off, and then get them to change it to a normal interest paying current account, but don't demand anything.

Jonny ///M - what you suggested always makes customers seem like idiots with no respect for staff, and it means staff are less willing to do anything more than they have to. The people who complain about overdraft charges are ones who are unimportant to the bank, so they won't care if the account is closed anyway. I used to find it really funny that it was only ever customers with >£100 in their account that acted this way.

I agree on the whole but the guy just wants to get the money back.....so that seemed to be what to do from the beat the banks thread. Personally when i set my overdraft(i asked for the lowest possible and she said £100) she just said do you know how it works. I nodded,but basically it was we let you get the money but we charge you a "small fee". Nothing is ever really clear cut with them but i wont use my overdraft so its no danger to me.

furnace · 20 Feb 2007 at 14:10

platypus said:
Why do people think they have a god given right to claim money back for their own stupidity?

Uncalled for, dude

The banks aren't being fair with their charges - that's what the problem is. The fee is no problem, but the fact that the fee is something like 600% what it needs to be makes it a problem.

I know it might be in the contract, but contracts should be fair too - banks offer the facility of an overdraft, so they shouldn't "punish" people for using it with their extortionate charges. Just a fair administration fee for using their service is all thats needed. If they don't want customers using their overdraft facilities, they shouldn't offer them.

dbailey10 · 20 Feb 2007 at 15:10

Cuchulain said:
At least try and spell my forum name correctly, it's written there, right in front of you, you could even cut and paste it if you're having trouble.

Sorry Cuchulain, accept my apologies, but I must stress that nowhere on the screen after I clicked reply was your name, yes I could have gone back, copied, then clicked reply and pasted, but really I didnt think it was worth the effort! Again, apologies :cool:

Adam · 20 Feb 2007 at 15:28

furnace said:
Uncalled for, dude

The banks aren't being fair with their charges - that's what the problem is. The fee is no problem, but the fact that the fee is something like 600% what it needs to be makes it a problem.

I know it might be in the contract, but contracts should be fair too - banks offer the facility of an overdraft, so they shouldn't "punish" people for using it with their extortionate charges. Just a fair administration fee for using their service is all thats needed. If they don't want customers using their overdraft facilities, they shouldn't offer them.

This argument has never washed with me. It's not difficult to find a structure of bank related charges. You are signing a contract so should we well aware of what these are. I can't see how anyone can argue they are too high. Stay out of your overdraft and the need to pay the charges won't arise

Saying that, a 600% profit margin is quite OTT. Then again, a bank is a business and an overdraft facility is a product which they have every right to charge for.

I do have sympathy for people who go into their overdraft very slightly and for a limited amount of time. To keep going into it is inexcusible and would point to a money management problem.

Cuchulain · 20 Feb 2007 at 15:32

dbailey10 said:
Sorry Cuchulain, accept my apologies, but I must stress that nowhere on the screen after I clicked reply was your name, yes I could have gone back, copied, then clicked reply and pasted, but really I didnt think it was worth the effort! Again, apologies

dgayley10, apology accepted.

Vixen · 20 Feb 2007 at 16:47

Cuchulain said:
dgayley10, apology accepted.

Are you in this thread for any purpose other than trolling?

MadMan-JaMeS · 21 Feb 2007 at 16:57

she knew they was gonna charge £7 a month but they never said when !

if they asked her to pay something like a £10 back i would make her do it but £30 for being £5.07 overdrawn for less than a day i mean come on you call that fair ?

hendrix · 21 Feb 2007 at 17:15

MadMan-JaMeS said:
she knew they was gonna charge £7 a month but they never said when !

if they asked her to pay something like a £10 back i would make her do it but £30 for being £5.07 overdrawn for less than a day i mean come on you call that fair ?

There was a two page article in the Independant about these sort of bank charges and how many people have claimed them back by complaining.

I advice you to check out http://www.moneysavingexpert.com/. They have template letters you can use to send to your bank to complain about the extra charges for being overdrawn past the limit. These extra charges are apaprently against the law and you can go through complaining to ask for refund, and if you get no response after 2 or 3 letters, you can go through a small claims court.

^All advice above stolen from the Independant!

Edit2: Website is actually just slow :/

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,