Overclockers refusing to refund £250

[gregorG]

I'm glad it's been sorted, but I'm gutted for you at the same time, if this was your first experience using OCUK, then that is even worse!
Try not to let it get to you, it's completely understandable that this would make you panic/anxious/ill, it's your money, and not everyone has a emergency nest egg, should something go wrong - which is something people forget/take for granted.
I hope you feel better soon.
Feel free to update the thread any time and let us know how you got on, and if you feel better.
Us geeks have to stick together

Thank you for this!
Second time using them but the order was just over £2500. At least the pc made it in one piece.
I was in hospital getting an infusion yesterday so I’m feeling awful and this just piles up on my being chronically ill

Honestly though kind words go along way so thank you! I’m sure I’ll stay on the forum.
Have a good day and a great Xmas!

 

[Deleted member 280263]

Thank you for this!
Second time using them but the order was just over £2500. At least the pc made it in one piece.
I was in hospital getting an infusion yesterday so I’m feeling awful and this just piles up on my being chronically ill

Honestly though kind words go along way so thank you! I’m sure I’ll stay on the forum.
Have a good day and a great Xmas!

No worries
That's a shame, as you probably had reasonable faith the second time that it'd go smooth.
Ah I'm sorry to hear that I really hope you feel better, I know it's easy to say, but try not to let it win at upsetting you.
You're welcome mate, that's my good deed done for the day
Thank you I hope your day goes smoother now! Enjoy your Christmas!

 

[gregorG]

Hi Gareth, I can confirm the refund has been processed by accounts team

I have attached a PDF of the refund for you
Kind Regards,

Rich L

That’s all OC had to say

Asked for more info and was ignored…again…

 

[Deleted member 280263]

Hi Gareth, I can confirm the refund has been processed by accounts team

I have attached a PDF of the refund for you
Kind Regards,

Rich L

That’s all OC had to say

Asked for more info and was ignored…again…

That was nice and vague of them
You've clearly outlined what the issue was, and what you needed to know.
This is rather unprofessional, to say the least

 

[Deleted member 280263]

@gregorG The phoneline is apparently working now, give them a call and let us know how you get on mate.
Fingers crossed for you

 

[gregorG]

@gregorG The phoneline is apparently working now, give them a call and let us know how you get on mate.
Fingers crossed for you

Thanks mate!

I got an email yesterday with. PDF confirming refund but still not through yet.

Been on the phone today. Chap was polite listened to me vent. Admitted it was a catalog of errors on their part. Said a member of staff had made errors on the account that someone else tried to cover up but couldn’t tell me what had happened with the refund. Admitted the chap in the warehouse who said my replacement monitor had been shipped was lying as there was no new ticket or order log created.
He apologised which was nice. Said he’d pass it along to a manager to get in touch and explain what’s been going on or see if they can sort something out. I’m highly doubtful anything else will happen or he will be in touch.

The refund is confirmed which I’d say Is a plus but tbh it’s the bare minimum that should have been done. This whole situation has been a crapfest from the start.

I am extremely disappointed with Overclockers

 

[Deleted member 280263]

Thanks mate!

I got an email yesterday with. PDF confirming refund but still not through yet.

Been on the phone today. Chap was polite listened to me vent. Admitted it was a catalog of errors on their part. Said a member of staff had made errors on the account that someone else tried to cover up but couldn’t tell me what had happened with the refund. Admitted the chap in the warehouse who said my replacement monitor had been shipped was lying as there was no new ticket or order log created.
He apologised which was nice. Said he’d pass it along to a manager to get in touch and explain what’s been going on or see if they can sort something out. I’m highly doubtful anything else will happen or he will be in touch.

The refund is confirmed which I’d say Is a plus but tbh it’s the bare minimum that should have been done. This whole situation has been a crapfest from the start.

I am extremely disappointed with Overclockers

You're welcome mate

Ah I'm glad that you finally got to actually speak on the phone to someone.
Oh really, what a joke! So that's multiple **** ups now

I'd want some kind of partial refund as a gesture of good will TBH, as they've dropped the ball multiple times now

I don't blame you. People really need to understand how ill this can make someone, be it anxiety attacks due to financial worries or the thought of being conned. Not everyone has disposable income, so when you save up for ages and barely manage to afford something that you've been looking forward to, or need, the last thing you want is to feel like you've got ****** over!

I hope that you recieve your refund soon mate.

 

[gregorG]

You're welcome mate

Ah I'm glad that you finally got to actually speak on the phone to someone.
Oh really, what a joke! So that's multiple **** ups now

I'd want some kind of partial refund as a gesture of good will TBH, as they've dropped the ball multiple times now

I don't blame you. People really need to understand how ill this can make someone, be it anxiety attacks due to financial worries or the thought of being conned. Not everyone has disposable income, so when you save up for ages and barely manage to afford something that you've been looking forward to, or need, the last thing you want is to feel like you've got ****** over!

I hope that you recieve your refund soon mate.

From what they’ve said I doubt I’ll get anything like that although it would be appreciated.

I’m chronically ill anyway. I’m in hospital every few weeks for infusions and those meds can make me feel terrible so having this going on just piles it up on top. I’m autistic and used to have it under control generally but not being able to walk anymore has really messed me up and I struggle to deal.i did have saving but having to refit your house to make it accessible has eaten away at that. The pc was the first things for me in a long time.

Thanks for letting me know about the phone lines and for your kind words. Sorry to spew this all out on you.

Take care have a great Christmas

 

[robj20]

Sounds like they have some amazing people working there if they tried to cover mistakes up rather than just admitting to them.

 

[Deleted member 280263]

From what they’ve said I doubt I’ll get anything like that although it would be appreciated.

I’m chronically ill anyway. I’m in hospital every few weeks for infusions and those meds can make me feel terrible so having this going on just piles it up on top. I’m autistic and used to have it under control generally but not being able to walk anymore has really messed me up and I struggle to deal.i did have saving but having to refit your house to make it accessible has eaten away at that. The pc was the first things for me in a long time.

Thanks for letting me know about the phone lines and for your kind words. Sorry to spew this all out on you.

Take care have a great Christmas

You deserve it after the stress it's caused mate.
Ah I'm so sorry to hear all this, it always happens to decent people
You're honestly very welcome mate, I don't like to see people get screwed over!
Not at all, feel free to private message me any time, whether it's 1am or whatever, I'll get back to you as soon as I see it. Feel free to vent any time mate

Take care mate, I hope you have a nice Christmas

Sounds like they have some amazing people working there if they tried to cover mistakes up rather than just admitting to them.

Yeah, pretty poor to put it politely! And these people are getting paid to be this negligent and now devious covering their tracks!

Did you hear what happened to @MrThompUK ? He has recieved a faulty 5090 full system, and has had a nightmare getting a response and support for it.

Very dissapointed

Has OCUK become a massive scam? I ordered a full 5090 system, it arrived well packaged etc, I plugged it in ... nothing the GPU doesn't work constantly flickers and then no signal, I can only use the IGPU, I checked all cables etc but still nothing tried 3 different monitors and several...

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