Overheating CPU & BSOD

[krustykobb]

Hi,

I have a friend with an acer laptop who has recently been getting bsod locale id 2057. I was asked to have a look and after doing some diagnostics I found out that the cause was ntoskrnl.exe according to a bsod diagnoser. They then told me that it randomly shut down with no BSOD and it was getting quite hot. I installed hwmonitor and the cpu was maxing out at around 95oC. I thought this might be the cause of the problem (the bsod and overheating being related) but I thought I would ask for someone else's opinion and what they thought. Any advice on what to do is greatly appreciated!

 

[wazza300]

95c is hot,chances are its cutting out because of it

im no expert on laptops but it needs opening up and cleaning the dust and crud out of it and re apply some thermal paste on the cpu

 

[krustykobb]

Thanks - could this be causing the bsod?

 

[wazza300]

could be,not sure

id update all your drivers from acer website and run, type cmd in search>right click and run as admin>sfc /scannow

 

[krustykobb]

it has only started recently and they have only just noticed that their laptop is getting quite hot

 

[wazza300]

if its randomly shutting down and no bsod codes and temps are reaching 95c then seemslike it overheating

download cpu-z and look to see if its running full speed all the time,and load taskmanager

to see if anythings running in the background and hogging cpu usage which would overheat the laptop

I don't know how old it is but could probably do with a clean out/re apply of thermal paste,it wouldn't do it any harm

 

[krustykobb]

ok thanks for the advice

 

[Deceptor]

Grab a can of compressed air and blast the vents with it. My Dell laptop did this when running games after a couple of years, quick blast and tons of dust/fur (we have a persian cat so yeah).

Worked like new after that

 

[trickynickyuk]

if you can easily get to the fan take it out and give it a good clean 95 degs is very hot if you cant take fan out use compressed air and get right in the fins also have a hover on standby for all the dust

 

[Sayso]

get some compressed air and give it a good clean, also check processes i have fixed laptops with heat problems because a rogue program was causing the CPU to run at 100% therefore causing the over heating.