Own a 3rd generation Kindle? Read this and check yours!

[TheBigCheese]

Hi guys

I've got a 3rd generation Kindle - the newish one with the keyboard.

I've had it since 2010 and it's a fantastic little machine.

I was using it the other day (after not using it for a while as I've got a new tablet) and noticed a crack in the casing on the right side at 45 degrees from the lower right of the screen.

I've just been checking online and this seems to be a massive and known about fault...if you have a 3rd generation Kindle and it's in it's warranty please check yours carefully for any signs of fatigue.

Now my issue is it seems mine is out of warranty as I've had it over a year (I thought all electrical products had a two year warranty in the UK now?) so I'm expecting a battle to get this swapped as it's a known fault.

Check yours...I'm going to have to contact Amazon and see what they say...any consumer legal eagles think I've got a leg to stand on?

 

[Efour]

The horror, the horror!

 

[Steve_bullockuk]

Ahhhh the good old "What do you mean only 1 year warranty?!" debate.

 

[TheBigCheese]

The horror, the horror!

Thank you for your helpful and insightful reply, your contribution really enhances the forum.

As has been noted elsewhere in the forum, it's obviously the half term holiday.

 

[TheBigCheese]

Double post

 

[Tombo]

It can easily be argued it's not acceptable for a kindle to not last more than a year without cracking from a known fault.

 

[MrMoonX]

mines fine

 

[Cosimo]

Thanks for the warning.

I've checked mine and it’s ok. I hear that support is very good so you may not have a problem with them.

 

[Kutter]

My wife bought a Kindlefire at xmas and it started acting up. Amazon customer service were brilliant, she had a replacement within 3 days.

Mind you this is Amazon.yank, you'll probably just get laughed at by the the staff at Amazon.co.uk

 

[Hatter The Mad]

The crack is minor and doesn't impair the screen, Kindles are cheap. No biggie. It's probably already paid for itself.

 

[Tomsk]

My wife bought a Kindlefire at xmas and it started acting up. Amazon customer service were brilliant, she had a replacement within 3 days.

Mind you this is Amazon.yank, you'll probably just get laughed at by the the staff at Amazon.co.uk

Kindle support is different (better) from Amazon support.

 

[Tombo]

The crack is minor and doesn't impair the screen, Kindles are cheap. No biggie. It's probably already paid for itself.

Nice to see you value your money so much....So what if it broke after a year, just buy a new one.

 

[ScoTTyBEEE]

Nice to see you value your money so much....So what if it broke after a year, just buy a new one.

Yeah, like he said they're cheap. Perhaps look at buying a playbook or other tablet instead.

 

[Dano]

Hi guys

I've got a 3rd generation Kindle - the newish one with the keyboard.

I've had it since 2010 and it's a fantastic little machine.

I was using it the other day (after not using it for a while as I've got a new tablet) and noticed a crack in the casing on the right side at 45 degrees from the lower right of the screen.

I've just been checking online and this seems to be a massive and known about fault...if you have a 3rd generation Kindle and it's in it's warranty please check yours carefully for any signs of fatigue.

Now my issue is it seems mine is out of warranty as I've had it over a year (I thought all electrical products had a two year warranty in the UK now?) so I'm expecting a battle to get this swapped as it's a known fault.

Check yours...I'm going to have to contact Amazon and see what they say...any consumer legal eagles think I've got a leg to stand on?

Very unlikely that you'll get any grief from Amazon whatsoever, their support for kindles really is extremely good. They replaced mine a few weeks before warranty expiration after I dropped it, completely my fault, not covered by any warranty whatsoever and they still happily sent me a new one.

 

[Hatter The Mad]

Nice to see you value your money so much....So what if it broke after a year, just buy a new one.

It is a cheap, £70-80 portable device and after two years, has developed a minor crack that does not impair functionality?

What on earth are you talking about?

 

[Luke]

So you're getting angry before finding out if you even get any grief from them?

 

[tres]

Amazon are amazing for Kindle support.

Mine developed a fault long after the year had passed, and they replaced it without question. Top notch.

 

[Begbie]

I find Amazon amazing for support, used them a couple of times recently and their punctual and to the point.

 

[Bennie-Mac]

Just checked mine and there's no cracks, then again I don't throw it about the place and blame a "manufacturing fault" when it gets damaged.

 

[Edrof]

Kindle customer service is remarkably good.