I find the whole 'first world problems' thing hilarious. It's totally ridiculous.
Just because there are people worse off than me means I shouldn't care about anything...
Own a 3rd generation Kindle? Read this and check yours!
- Thread starter TheBigCheese
- Start date
I find the whole 'first world problems' thing hilarious. It's totally ridiculous.
Just because there are people worse off than me means I shouldn't care about anything...
I have the exact same crack - just chatted with customer service online, they said since I'm out of warranty they can send me a replacement for £40 plus delivery costs. No thanks!
EDIT: And no, the first world problems thing doesn't mean that you shouldn't care about anything, it means that you should have a little perspective.
EDIT: And no, the first world problems thing doesn't mean that you shouldn't care about anything, it means that you should have a little perspective.
Just checked ma's kindle and it is there, a very subtle and tiny hairline fracture.
Ma isn't bothered about it, it doesn't appear to affect the device in any way, isn't going to be any kind of threat to the lifetime of the device so we've left it be.
Thanks for the heads up though.
Ma isn't bothered about it, it doesn't appear to affect the device in any way, isn't going to be any kind of threat to the lifetime of the device so we've left it be.
Thanks for the heads up though.
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Hmmm, that's not good! Before I contacted them I looked round the net for other instances of the problem - see this Google search.
Loads of others have reported the problem on dedicated Kindle forums and on Amazons own forums. You should call them back and mention it seems to be a design fault and many other people are experiencing the same thing.
One thing I should note, when I spoke to the CS guy he said he couldn't put it through without the £40 charge, so he gifted me £40 credit and then took it from that...perfect way of dealing with the problem.
Hope you get it sorted!
Just checked ma's kindle and it is there, a very subtle and tiny hairline fracture.
Ma isn't bothered about it, it doesn't appear to affect the device in any way, isn't going to be any kind of threat to the lifetime of the device so we've left it be.
Thanks for the heads up though.
No worries.
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as i work for a large electronics high street retailer, i can say that it is a fault with that one, and we get people bringing them back now and then with that exact issue 
it is only common with that particular generation. instore we just swap it for another within first year, after that not sure what amazon's stance is on it really.
it is only common with that particular generation. instore we just swap it for another within first year, after that not sure what amazon's stance is on it really.
Soldato
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UK law stipulates a reasonable life span for electrical goods (ie 5-6 years) on items such as this so use that line along with CAB and watchdog.. itll get replaced.
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as i work for a large electronics high street retailer, i can say that it is a fault with that one, and we get people bringing them back now and then with that exact issue
Ah ha, good to know, thanks for letting us know!
Nice.
I would have thought it would be a refurb but this looks absolutely brand new, even the power switch sticks slightly as it hasn't been worn in!
That was my thoughts as well, when you are spending £110 (at the time) for a device just for reading you expect to last a good long time, I really don't understand the trolling in this thread.
Hope it's helped some people though!
Mine has had a crack for months, never thought anything of it as it doesn't affect the functionality, I wouldn't say it was a "massive fault". The problem is getting it replaced for a new one isn't going to fix it as it's a design fault, you'll just have to replace one for another ad infinitum each time the new one cracks.
Soldato
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This is why I still prefer soft or hard back books!
Really? This is why? This small tiny fault is what undermines the whole electronic book industry for you?
Mine has two hairline cracks in both bottom corners, may return it, but don't want to be without kindle
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I thought I preferred books as well...until I got a Kindle! It was one of those things where I had read a lot about it but never seen one until I ordered it, haven't looked back since, I vastly prefer them to books now (though I would never get rid of my book collection!).
Mine has two hairline cracks in both bottom corners, may return it, but don't want to be without kindle
You don't need to be without it, contact them, explain the problem and they will send you out a new one. Transfer all the stuff from your old Kindle onto it, register it and start reading.
They will send you a printout for the return labels (put it in the new Kindle box) and a link to a courier company and you pick a time that's convenient for the cracked version to be picked up, you have 30 days to send it back.
Superb service!
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this happened to mine both sides, 4 months out of warranty, £40 to repair, i quoted 5 years manufacturing, defect, small claims court and they replaced it for free, cost £4 to post the old one back. Jan2012