Panasonic LED nightmare

JasonKnights · 10 Mar 2011 at 14:09

Hi there I have a PANASONIC TX-L42D26BA
Ive had this for around 6 months now and had nothing but problems, when I first got it home all the screen was green, so the shop replaced it. The replacement set was good for a month until it started showing big white images in the background,
an engineer came and wrote tv off. 3rd set came and been ok for a few months, now started turning off and on randomly! again i got in contact with the tv shop and they sent an engineer to replace a psu board, but the problem is still not fixed and now there planning on replacing other parts on tv.
Im so annoyed with them loosing 5days off work and not even having a working set for the last month. what i was wondering was, when the engineer was replacing parts in the tv, he was using a big power drill and took no steps what so ever to protect parts against static damage? is this not nessasary with tv motherboards and will the magnet on the drill not damaged components?
Ive asked to speek to the stores manager but nobody is interested there (this is a major store, but dont think aloud to mention on here)

PiKe · 10 Mar 2011 at 15:12

Threaten to involve trading standards.

PhillyDee · 10 Mar 2011 at 15:16

JasonKnights said:
he was using a big power drill and took no steps what so ever to protect parts against static damage? is this not nessasary with tv motherboards and will the magnet on the drill not damaged components?
Ive asked to speek to the stores manager but nobody is interested there (this is a major store, but dont think aloud to mention on here)

I would not worry about the magnet on the drill. Even strong magnets would not affect the parts in the TV. There is nothing that can be damaged by them.

insane200 · 10 Mar 2011 at 15:18

It seems that 2010 range with freesat tuners have an issue where it switches of and on again.

Are you using it on freesat ?

JasonKnights · 10 Mar 2011 at 15:25

Im not using the free sat but i do have it connected for times when its bad weather and sky gives up lol. ive been on the phone more time than i can remember and talked till im blue in the face. they dont care and just remind me of there rights!

old gamer · 10 Mar 2011 at 16:43

Shame ive always liked panny tv's, remind them of your rights that you have bought a faulty product from them and unless they can sort it out you expect a replacment tv or full refund

sybaris · 10 Mar 2011 at 16:59

Remember, with faulty goods, you have the choice to an exchange, repair(which I strongly recommend declining or you could lose statutory rights), or a refund.

I advise looking at either the trading standards or the citizens advice sites if you are unsure of your consumer rights.

insane200 · 10 Mar 2011 at 17:05

disconect the dish, see how that goes, as theres a known fault with the freesat connected, its possibly something to do with voltage between the dish and telly causing it to shut down.

also go back to your dealer and ask for a swap or refund.

JasonKnights · 10 Mar 2011 at 17:06

Ive told them I want an exchange for a similar spec/price tv. ive always had samsungs and never any bother. They just dont care and say there well within there rights to keep comig repairing the tv. I expressed how unhappy I am with after sales care and they are just not interested. like talking to a brick wall.

insane200 · 10 Mar 2011 at 17:34

JasonKnights said:
Ive told them I want an exchange for a similar spec/price tv. ive always had samsungs and never any bother. They just dont care and say there well within there rights to keep comig repairing the tv. I expressed how unhappy I am with after sales care and they are just not interested. like talking to a brick wall.

To be honest, panasonic are noramly really good, its only in the last few months this problem has come about, unfortunatly your dealing the mults which are great help any ways.

PiKe · 11 Mar 2011 at 09:00

JasonKnights said:
Ive told them I want an exchange for a similar spec/price tv. ive always had samsungs and never any bother. They just dont care and say there well within there rights to keep comig repairing the tv. I expressed how unhappy I am with after sales care and they are just not interested. like talking to a brick wall.

Then call trading standards and talk to them.

PardonTheWait · 11 Mar 2011 at 09:58

I had a really similar issue with a high street place, they kept sending people to repair it as well and it kept breaking. The engineer even said at one point that he was sure the parts he was replacing were being replaced with parts that were still faulty.

The store didn't really want to know so I rang trading standards, they confirmed I was well within my rights to get a credit note for a different TV, and as soon as I went back into the store and told them this they backed down and let me choose a different one.

JasonKnights · 11 Mar 2011 at 18:51

I rang trading standards yesterday and they are writing a letter on my behalf, Funny enough the head complaints officer for there head office phoned me when i got home from work, asking what the problem was, i explained that I just wanted to swap for a similar spec similar price tv and she agreed they should swap it and is putting it to there service department. Its funny how there high and mighty until you get trading standards involved and now they cant do enough!, so hopefully I will be able to swap the tv snd resolve this, thanks for your help guys :-)