Paramount+ Streaming Issues

Vern1961

Vern1961

Vern1961

Soldato
Joined
29 Mar 2007
Posts
4,645
Location
Swindon UK
Not sure if this strictly belongs in this section, so mods feel free to move.

Got a subscription to Paramount+ (aka the Taylor Sheridan channel!) which we normally watch using the app on our LG OLED TV. About two or three days ago we started to get frequent sound drop outs and pauses in playback. Internet working okay as are all the other streaming services, Netflix, Apple etc. Tried it on the PS5 and same thing, very juddery.

So far as the TV concerned, the apps seem hard coded into the firmware which is up to date so you can't even uninstall and reinstall and there's no cache to delete or obvious way of doing so. Tried a full shut down and cold start of the TV as opposed to leaving on standby and that hasn't cured it. Tried changing the P+ audio output to stereo but no joy there either.

Open to suggestions what else can be tried. Unfortunately we took advantage of the 12 month renewal option in December so it's not like we can just cancel. A bit of Googling seems to indicate poor playback is a bit enedemic with P+ though in fairness this only started as I said a few days ago.
 
Are you sure you can't delete the app? Usually on LG WebOS TVs you can delete any media/streaming apps, it's only the system ones that are built into the OS. If you hold the OK button over the app icon the home screen there should be an X button above it which you can select to delete it.

That said if it's happening on the PS5 too it sounds like an issue with the service itself. Have you tried a router reboot, just in case?
 
TheVoice said:
Are you sure you can't delete the app? Usually on LG WebOS TVs you can delete any media/streaming apps, it's only the system ones that are built into the OS. If you hold the OK button over the app icon the home screen there should be an X button above it which you can select to delete it.

That said if it's happening on the PS5 too it sounds like an issue with the service itself. Have you tried a router reboot, just in case?
Click to expand...
I'll investigate the first option. As regards the router, it's never left on 24/7always gets turned off overnight and turned off if we go out for any length of time.
 
I picked up a 12 month Paramount sub when it was on offer for £30 and was looking forward to watching a number of programs...

I have an old tablet which runs Apple TV perfectly but apparently its too old to install the Paramount APP which is fair enough but that left me with trying to stream on my PC which was a nightmare.

Occasionally an episode would play all the way through but more often than not the stream would crash and have to be restarted multiple times.

I contacted their support and at one point they said they had found the cause and were working on a solution, then they back peddled and said they didn't know why it kept crashing...

I complained multiple times and also posted comments on their facebook page and was eventually offered a full refund for the 12 month sub. The sub was almost due for renewal before I accepted the full refund but they could see I hadn't used it for months because of the issues.




TLDR: Paramount sucks; it is available via Prime which would probably work better than a direct sub but as far as I know there aren't any cheap offers like the one I found if you subscribe via Prime and you also have to add the cost of Prime in to the equation if you aren't already using it.


So you might be able to get a full refund, the thing is I didn't want a refund I wanted them to fix it and credit me the months where it wasn't working because they have content I still want to watch but their support was as much use as a chocolate tea pot.



---


Note switching your router off all the time probably isn't a good idea, ISP's generally say they should be left on pretty much all the time and they will install updates during the small hours when yours isn't switched on. From other posts I've read if its ADSL switching it off can cause issues because it thinks theres a line fault not sure about FTTP.

It might be worth checking the router options to see if you can schedule on / off hours for the WiFi but otherwise I'd just leave it on, other than for an occasional reboot there shouldn't be any reason to switch it off.
 
Hi
I am having the same issue on my LG tv.
I think the app was updated that is causing the issue.
Have you contacted Paramount+ support as i have and the more people who complain the quicker it may be fixed.

Bill
 
Billywizzo said:
Hi
I am having the same issue on my LG tv.
I think the app was updated that is causing the issue.
Have you contacted Paramount+ support as i have and the more people who complain the quicker it may be fixed.

Bill
Click to expand...
Ticket raised, let's see what happens. There is some good stuff on there which we don't want to miss out on but no point watching in its current state.

Noted re the Broadband router, will certainly look at leaving it on during the day but don't really want to leave it running at night - personal choice on that one.
 
Are you running any sort of ad blocking on your network / router via dns?

Seems last weekend is when they've pushed the adverts out on the tv app now for the first tier and theirs way too many ad breaks now, one before show starts and 4 throughout a hour episode but I’m not paying to upgrade my account.
 
Glanza said:
Are you running any sort of ad blocking on your network / router via dns?

Seems last weekend is when they've pushed the adverts out on the tv app now for the first tier and theirs way too many ad breaks now, one before show starts and 4 throughout a hour episode but I’m not paying to upgrade my account.
Click to expand...
No. i wouldn't even have a clue how to set anything like that up!
 
I had problems with the app for a while. I think they had a number of buggy releases at the start. You get different versions of apps on different TVs.

I have a Nvidia Shield so when I have a problem app I tend to switch to that. Usually the App gets updated on the TV a while later.

I thought android TV would be more consistent across devices. I've realised it isn't. It's fragmented like android phones.
 
Think Paramount+ support is either AI generated or staffed by people who can't grasp anything off the script. Sent a follow up email yesterday evening asking for an update and got a message back almost identical to the previous one requesting information already answered. Emailed them back about that and got a second copy of the, "We're looking in to it" reply.

Thinking now the only way round this is to pop down to Argos and spend £40 on a Firestick, assuming that works of course. As I don't think we can rely on P+ understanding the problem let alone fixing it anytime soon.
 
Update... Well not so far as the LG is concerned, still doing sound dropouts.

So gave in and forked out £60 for a Firestick. Works better though not perfect. Quite fiddly to setup particularly hitting the sweet spot for lip synch and still the occasional judder or pixellating on P+. At least we could finish the last episode of Beacon 23 (which went over my head) and watch the first episode of the new Yellowjackets season which, in all honesty, was boring as hell.
 
Vern1961 said:
Noted re the Broadband router, will certainly look at leaving it on during the day but don't really want to leave it running at night - personal choice on that one.
Click to expand...
If it's FTTC rather than actual Fibre, then you are actively sabotaging yourself by turning it off so regularly - especially as exchange line monitoring normally takes place during the early hours.
 
Appreciate comments about the router but a bit off topic from my original question.

Anyhow, no update from Paramount support and the TV app still has the problem so doesn't look like they are giving it any priority. Will carry on with the Firestick for now.
 
Billywizzo said:
they are looking into it and will email when they have a fix
Click to expand...

Its what they said to me, they then said they had found the cause and were working on a solution before changing their mind and saying they don't know what was wrong. Support is clueless its unlikely they will provide a solution before your sub expires they will just fob you off:


"Thank you for your patience. Our Tech Team are currently looking into reports of this issue.
They are working to understand what is causing the issue and how they can get this fixed as soon as possible.
We'll let you know when it's resolved."

"Thank you for contacting Paramount+. We'll be glad to assist you! Our Tech Team are currently looking into reports of this issue. They are working to understand what is causing the issue and how they can get this fixed as soon as possible.
To help with their investigation into this issue could you please confirm what device (make and model if possible) you are accessing Paramount+ on and whether this error occurs every time you watch something or if it happens sporadically?
Thanks and apologies for the problems you've been experiencing with this."

"Unfortunately the sporadic nature of it, as we can see you have experienced from your viewing history, where you have been able to watch content in full at times and then had problems at others, does make it difficult to pinpoint the problem and the fact that only a small percentage of users are affected means that it is not a widespread issue across the whole platform, so we need to try and replicate the exact circumstances that cause it for those that are affected"


Vern1961 said:
Appreciate comments about the router but a bit off topic from my original question
Click to expand...

Potential problems with your internet connection caused by constantly switching off your router are valid concerns.

That said your Firestick is working but not as well as it should...

You didn't say what type of internet connection you have if its FTTP then it might be more resilient to being switched off but as I said before they push out firmware updates for the routers during the middle of the night when most people are asleep.


You could try monitoring your internet connection with BQM to see if your streaming issues occur at the same time as any line issues but paramount just sucks in the UK:

Broadband Quality Monitor | thinkbroadband

FREE Broadband Quality Monitor to keep track of latency & packet loss
www.thinkbroadband.com www.thinkbroadband.com
 
Had a TV software update, deleted and reinstalled the Paramount+ app but no fix.
Then LG suggested reset the TV to factory settings and set it up again as if new.
Did that and it has sort of fixed the issue.
The sound does not drop during shows but it will glitch for a milli second every so often as if the internet has dropped for a milli second.
It is still slightly annoying but shows are now watchable.
 
You must log in or register to reply here.
Back
Top Bottom