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Fair enough bud, lesson learned with AIO coolers, personally would not touch them with a barge pole, a decent air cooler is probably as good if not better.I could probably have pushed it further & may have got some where, but I just couldn't be bothered with the hastle & time it would take. I just wanted to get my system up & running again.
The way they were evasive on the phone and over emphasis on manufacturing defect I just felt I wouldn't get anywhere. Instead of having to pay for just the replacement parts I would have also had to pull out for shipping & insurance and been further out of pocket had they decided it was some kind of act of god due to a full moon & strong tidal currents instead of it being faulty.