Parcel Force collection

Bassmansam · 29 Dec 2011 at 19:33

Sold my laptop on xmas day, within 2 mins of being listed on the auction site :eek:

. Anyway parcel force were meant to come and collect today however, no one showed up. Anyone know if im entitled for any compensation/discount? Can't find anything on their site.

ste_bla · 29 Dec 2011 at 20:27

Direct via PFW website or via pacel2go etc?

Also if direct did you pay a collection fee?

MrKeeno · 29 Dec 2011 at 21:30

If you didn't arrange it directly through parcelforce you will have to take it up with the 3rd party. I have lost count of the amount of times I have arrived to collect a parcel only to be told I am 1-2 days late, I soon put them right and tell them we were only given the job a few hours ago.

Happens all the time with companies that act as delivery/collection companies but are in fact nothing more than a middle man and a poor one at that.

Bassmansam · 29 Dec 2011 at 21:36

I arranged it on the parcel force website. I have paid already. I'm not happy at all with the service.

Bassmansam · 29 Dec 2011 at 21:37

busman said:
If you didn't arrange it directly through parcelforce you will have to take it up with the 3rd party. I have lost count of the amount of times I have arrived to collect a parcel only to be told I am 1-2 days late, I soon put them right and tell them we were only given the job a few hours ago.

Happens all the time with companies that act as delivery/collection companies but are in fact nothing more than a middle man and a poor one at that.

Parcelforce are collecting the item from my house and delivering it to the buyer by the way. Seems like you think im collecting the item from somewhere?

MrKeeno · 29 Dec 2011 at 21:40

Bassmansam said:
Parcelforce are collecting the item from my house and delivering it to the buyer by the way. Seems like you think im collecting the item from somewhere?

No, just checking you didn't arrange it through somewhere like parcel2go. What time did you go online to book it? + what time did you arrange the collection for?

Bassmansam · 29 Dec 2011 at 21:41

busman said:
No, just checking you didn't arrange it through somewhere like parcel2go. What time did you go online to book it? + what time did you arrange the collection for?

Ah ok, I arranged it last night around 7pm. I specified the time to come and collect as 3.30 - 5.30, no one showed up. A neighbour reports that there was a parcel force van outside at 3pm, I was at the shop at around this time but was back for half past. Surely not my falt if they turned up early outside the time i specified?

MrKeeno · 29 Dec 2011 at 21:43

Well no defence there then m8, as long as its booked before the vans leave in the morning there is usually no problem. Did you get a confirmation email? Where are you btw?

Bassmansam · 29 Dec 2011 at 21:46

busman said:
Well no defence there then m8, as long as its booked before the vans leave in the morning there is usually no problem. Did you get a confirmation email? Where are you btw?

Yeah i got the confirmation email as soon as i booked it. I'm in Kent. Will phone them in the morning to see whats going on. I've sent an email but i dont expect a reply to quickly.

MrKeeno · 29 Dec 2011 at 21:50

Best bet is to try and get in touch with the depot that is collecting it m8, could be they never got the confirmation. Still no excuse mind.

If your stuck for a number pm via trust and ill get you the depot tel no.

lee32uk · 29 Dec 2011 at 21:52

Bassmansam said:
Sold my laptop on xmas day, within 2 mins of being listed on the auction site .

Make sure the Buyer is genuine, as Laptops, Mobile phones etc are the scammers choice.

Bassmansam · 29 Dec 2011 at 21:53

lee32uk said:
Make sure the Buyer is genuine, as Laptops, Mobile phones etc are the scammers choice.

I've received the money into my paypal account.

Cupra · 29 Dec 2011 at 22:01

Bassmansam said:
I've received the money into my paypal account.

from a verified paypal account with a verified addy?

Bassmansam · 29 Dec 2011 at 22:10

Cupra said:
from a verified paypal account with a verified addy?

This is my first auction site sale, however i have since transferred the funds from paypal into my bank account successfully. Therefore i think he is verified.

Dave L · 29 Dec 2011 at 22:21

Bassmansam said:
This is my first auction site sale, however i have since transferred the funds from paypal into my bank account successfully. Therefore i think he is verified.

Doesn't mean a thing. Is the delivery address VERFIED? Be very careful.

Bassmansam · 29 Dec 2011 at 22:30

Dave L said:
Doesn't mean a thing. Is the delivery address VERFIED? Be very careful.

Next to his name it has this. " (The sender of this payment is Non-US - Verified)"

Alhough it does state that the address is confirned.

Dave L · 29 Dec 2011 at 22:36

OK....and he has a decent feedback score? I take it we are talking about *that* auction site?

Bassmansam · 29 Dec 2011 at 22:38

Positive feedback: 95.5%|Feedback score: 22

Yes it is *that* one.

Dave L · 29 Dec 2011 at 22:43

22 feedback with a 95.5% score isn't *that* great.....but if the money has come from a verified paypal account - it must be OK. Seller beware, do everything to lessen your chances of being scammed. Make a note of the machine serial number? Use a fully insured and trackable signed for delivery service. Trust nobody!

Bassmansam · 29 Dec 2011 at 22:46

Dave L said:
22 feedback with a 95.5% score isn't *that* great.....but if the money has come from a verified paypal account - it must be OK. Seller beware, do everything to lessen your chances of being scammed. Make a note of the machine serial number? Use a fully insured and trackable signed for delivery service. Trust nobody!

Thanks for the advice, yea im using a signed for and trackable service. Call me naive but, the money is in my bank account now so i have no worries regaring the payment. Or should there still be cause for concern?