Parcel2Go are rubbish, I had a Yodel delivery driver either steal or "misplace" a laptop I was sending to someone a couple of years back, neither company were particularly interested in following up on why he lied about where it was supposedly delivered. Yodel said it was up to P2G to chase up with them as they arranged it, and P2G said it was up to Yodel to make enquiries.
I had a similar experience with the Parcel2Go just were not interested.