Parcel2go lol

nightrider1470

nightrider1470

nightrider1470

Soldato
Joined
25 May 2011
Posts
3,299
Damaged my insured parcel... They don't have a phone number to contact them.. you can only online chat or Facebook them.

They seem to be ignoring my messages via Facebook after I asked to have my money back

Anything I can do?

How come eBay work alongside this company?

I'm sure others have had issues?.... There is zero customer service!! lol
 
Parcel2go didn’t damage anything they’re only a broker. Try contacting the courier directly, although they may just point you back to parcel2go as they’re the couriers customer but it’s worth a shot.
 
what tom said, you would've selected the courier during the costing process. i normally use hermes through them and (touch wood) never had issues.
 
why would you go through facebook rather than live chat and on same note why would you want to phone them rather than using live chat.
live chat rules, I hate companies that don't have it.
 
30 seconds on Google suggests:


Head Office address
The Cube, Coe Street
Bolton
Lancashire

BL3 6BU
Phone number: 0871 330 8066

(i hold no responsibilty for your phone bill)
 
although they probably wont accept a verbal request for compo, see their T&Cs:

8. Claims and Refunds

8.1 We shall not be liable to you under any circumstances for any loss or damage unless you notify us either via our website OR by written notice to The Cube, Coe Street, Bolton, BL3 6BU within:

(a) 14 days of delivery of the Consignment in the case of damage to all or part of a Consignment or loss of part of a Consignment;

(b) and in all other cases (including, but not limited to, loss of the whole of a Consignment) within 28 days from when the Consignment was collected or received by us.

Making a Claim

8.2 The procedure for applying for a claim for loss, damage or part damage (“Claim”) is as follows:-

(i) Log into the “My Account” section on our Website.

(ii) In the “Submit a New Claim” section please click “Create Claim”.

(iii) Fill in the details as indicated.

(iv) Click “Submit”.

8.3 Once your Claim has been submitted to us we will review it before deciding whether we are able to make an offer to settle your Claim.

8.4 You will be notified of our decision of whether we are able to settle your Claim or what offer we are prepared to make (“Our Offer”) in the “Your Claims” section on the “My Orders” page of “My Account”.

Accepting Our Offer for your Claim

8.5 The procedure for accepting Our Offer is as follows:-

(a) Log into “My Account”.

(b) Click “Accept Offer”.

(c) Choose one of the 2 payment options.

(d) Insert the account details for the account you wish Our Offer to be paid into. It is your responsibility to provide the correct account details into the boxes provided. Please note that we will not be liable for any incorrect details which are provided by you. For the avoidance of doubt we will not be obliged to make any further payments to you in the event that you have provided incorrect account details. Furthermore we are not obliged to reverse any payments we may make to incorrect accounts as a result of you providing incorrect details.
 
Didn't have a problem with them when something I sent to an ebay customer arrived damaged. I just logged into my account as it says above and attached some pictures the customer provided and received a full refund and a bit more if I recall as I accepted payment on account as I knew I'd need to use a courier again. Customer got to keep broken item which I'm sure they were able to glue too.
 
Just use their online chat? Almost feel foolish that we've even got to advise you to do that.

Being an eBay selling addict, I've used P2G for years (with a mix of Hermes and Collect+), only had one issue where a Hermes parcel went missing but it was insured and as such I received my money back.

I've used the chat a couple of times where there's been delays and everytime they've been a pleasure to use.
 
tom_e said:
Parcel2go didn’t damage anything they’re only a broker. Try contacting the courier directly, although they may just point you back to parcel2go as they’re the couriers customer but it’s worth a shot.
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Big Spender said:
Contacting the courier directly if youve used parcel2go will do nothing. You need to deal with p2g as they are the couriers customer, not you.
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+1 this.

You can't contact the courier as your contract is with Parcel2Go not with the courier used.

Same applies when dodgy online retailers say it's the courier's fault when I purchase goes missing, no it's not, it's the retailers fault as that's who my contract is with.
 
Parcel2Go are rubbish, I had a Yodel delivery driver either steal or "misplace" a laptop I was sending to someone a couple of years back, neither company were particularly interested in following up on why he lied about where it was supposedly delivered. Yodel said it was up to P2G to chase up with them as they arranged it, and P2G said it was up to Yodel to make enquiries.
 
TheVoice said:
Yodel said it was up to P2G to chase up with them as they arranged it, and P2G said it was up to Yodel to make enquiries.
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Technically though, the above is correct.

It was up to you to keep pressure on P2G to in turn keep the pressure on Yodel and their enquiries.
 
Thekwango said:
Technically though, the above is correct.

It was up to you to keep pressure on P2G to in turn keep the pressure on Yodel and their enquiries.
Click to expand...

That's my point, they let Yodel get away with doing the bare minimum and wouldn't engage with me any further other than to send me the link to their claims page.
 
TheVoice said:
Parcel2Go are rubbish, I had a Yodel delivery driver either steal or "misplace" a laptop I was sending to someone a couple of years back, neither company were particularly interested in following up on why he lied about where it was supposedly delivered. Yodel said it was up to P2G to chase up with them as they arranged it, and P2G said it was up to Yodel to make enquiries.
Click to expand...
What was the outcome of this out of interest?
 
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