1. Check if a parking company is an Accredited Trade Association (ATA) member
Check the
British Parking Association (BPA) or
International Parking Community (IPC) websites to see if a parking company is an ATA member. You can also call the BPA on 01444 447 300 to check if a company is an ATA member. Calls to this number can cost up to 12p a minute from a landline, or between 8p and 40p a minute from a mobile (your phone supplier can tell you how much you’ll pay).
Don’t pay a parking ticket from a company that’s not an ATA member. They can’t take you to court because they can’t get your details from the DVLA. They can only chase you for a parking ticket if you give them your address, so don’t contact them.
If you get a ticket in the post from a non-ATA member,
report them to Action Fraud because the company could have got your details illegally.
2. Contact the parking company if they’re an ATA member
You can find a parking company’s contact details on the
BPA or
IPC websites or on the Parking Charge Notice. Check on the notice if you must appeal on the parking company’s website or if you can write to them with your reasons for objecting. Appealing directly to the parking company is called making an informal appeal – you must do this before you make a formal appeal.
You can
use our template letter to write to the parking company.
Include any evidence you have, for example:
- a valid pay and display ticket
- photos of signs that are hard to see or understand, or where the information is misleading
- a letter from someone who was with you saying what happened – write ‘Witness statement’ at the top of this
- a repair note, if your car broke down
For a hospital parking ticket, you should send evidence to the parking company if your appointment was running late. Ask the hospital receptionist to print a note on headed paper, saying there were delays.