Right so, my Paypal account was used to make two payments to a gold trading company in Dubai. One instant payment of $5000 another was a pending $10,000 via echeque. My bank account was charged for both transactions which put me over drawn until my bank reversed both payments, however the bank never contacted me, until I noticed what was happening. After calling the bank I put a stop on all payments to Paypal.
Then phoned Paypal... Their fraud department did not believe fully that fraudulent transactions had taken place. They said the payments had all been made using my IP so no proof that I or someone else in the house had not made the payments, even though I was telling them that they were fraudulent. The $10,000 echeque was set to clear on the 3rd Aug, so I requested this to be cancelled. However, they said it would not be as not deemed fraudulent yet... But would be esculated. For the $5000 he said that it had gone to the gold company and they couldn't get it back now. But my bank had returned the payment to my bank account. So would seem Paypal had paid the gold company up front then trying to charge me. I stated this and all I was told was that Paypal would be out of pocket if did not charge me now...
Fast forward to today and Paypal have sent me two emails stating they were unable to charge my bank for both the $5000 and $10,000 and instead have used my wallet to Pay for both, but as had £0 in my wallet, are now trying to cover the wallet charge by charging my bank again, which is blocking the transactions ofc.
It would now seem Paypal think I owe them for the transactions and do not believe that I did not make them due to my IP being used.
So, how do I go about proving to Paypal that it was someone taking control of my PC and using my IP and not me making the gold purchases? As they keep trying to now charge me. Only proof I have now is that the delivery address on the orders was not mine but one in Dubai (which doesn't look complete), which isn't much to go on.
Then phoned Paypal... Their fraud department did not believe fully that fraudulent transactions had taken place. They said the payments had all been made using my IP so no proof that I or someone else in the house had not made the payments, even though I was telling them that they were fraudulent. The $10,000 echeque was set to clear on the 3rd Aug, so I requested this to be cancelled. However, they said it would not be as not deemed fraudulent yet... But would be esculated. For the $5000 he said that it had gone to the gold company and they couldn't get it back now. But my bank had returned the payment to my bank account. So would seem Paypal had paid the gold company up front then trying to charge me. I stated this and all I was told was that Paypal would be out of pocket if did not charge me now...
Fast forward to today and Paypal have sent me two emails stating they were unable to charge my bank for both the $5000 and $10,000 and instead have used my wallet to Pay for both, but as had £0 in my wallet, are now trying to cover the wallet charge by charging my bank again, which is blocking the transactions ofc.
It would now seem Paypal think I owe them for the transactions and do not believe that I did not make them due to my IP being used.
So, how do I go about proving to Paypal that it was someone taking control of my PC and using my IP and not me making the gold purchases? As they keep trying to now charge me. Only proof I have now is that the delivery address on the orders was not mine but one in Dubai (which doesn't look complete), which isn't much to go on.
