Paypal deals gone sour and subsequent refund efforts these days?

One 48

One 48

One 48

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Anyone had to deal with Paypal for refunds for deals gone bad recently?

Only had to do it once before in my life a long time ago and it worked fast and well in my favour as it should have been ... Honest.

I hate stress like this and constant chasing up such things, but I did a deal this year with a company in Holland for a specialist Flight Simulation accessory that cost about £350 and on top of that believe it or not I had to pay a lot of money in addition fee's just to get it into country, about £60 I think, something like that.

We are going back to May this year 2023 here, they said was a waiting list and I was patient.

Eventually the item arrived and it was bonkers cheap looking tat IMHO, and the important thing was, it just plain NEVER worked, uh uh, not any any of my three computers and compatible Flight Sims. Contacted the company in Holland via email who agreed to refund me, but just said send it back to their address and we'll refund you ... no RMA number or anything, just send it back to them ... Hmmm.

At this point and after smelling a rat, I decided to contact Paypal who seemed more than willing to take onboard my details, it took a long time and a very nice lady who finally answered was tending to a baby in the background and rather busy with more important things to her nature than my concerns.

I thought I had impressed upon her the urgency, but she clearly had other things on her mind?

As time grew on I have had various messages from Paltalk saying reviewing case ETC, even the bad guy trader acknowledging they were in wrong ... but still Paypal keep extending, have had deadlines that have passed, have contacted paypal twice now weeks apart for an update and they don't answer ... my status in case is still active and we will contact you soon message, its been like that for weeks and way past the deadline they gave me for a resolution.

All I'm saying folks is beware if you believe the old mantra of Paypal will protect you if things go pear shaped, because thats obviously changed now.

My dillema started in May 2023 and its still ongoing.
 
Same everywhere, every company seems to have given up trying to do the right thing and just want your money then fob you off.

Like post COVID everyone has just given up caring or I dunno.

It's like you gotta be willing to take everyone to court to get stuff sorted.
 
Budforce, the crazy thing here is, Paypal have agreed to refund me in principle the basic £350 costs so long as the Dutch company agree, and they have, but still Paypal have been stalling for weeks, months even.

It really does look like standards are dropping, ... sick fed up of trying to contact Paypal now, its too stressful, they just dont asnswer.
 
One 48 said:
Budforce, the crazy thing here is, Paypal have agreed to refund me in principle the basic £350 costs so long as the Dutch company agree, and they have, but still Paypal have been stalling for weeks, months even.

It really does look like standards are dropping, ... sick fed up of trying to contact Paypal now, its too stressful, they just dont asnswer.
Click to expand...

Mental, do you have that in writing from PayPal they've agreed to refund?

If so what is now causing the delay?
 
It actually cost me £40 to send back to Holland and was advised to use a label called ... Returned Cargo or something.well out of pocket.
 
Only time I had to do it was for a dodgy windows key but PayPal came through for me after I laid out that the site was trying to get me to prove it doesn't work using only instructions that don't work, even though I could clearly prove it through other means. But this was over a year ago.
 
One 48 said:
Yes I do, still have the email ... but its been ages and way past their deadline now
Click to expand...

Thing is if you have it writing they are going to refund you and haven't then it would be a pretty easy case in small claims court.

I assume you kicked up a fuss and tried various channels through PayPal (I've never used PayPal) I'd try and give them some form of deadline saying it's beyond a reasonable amount of time to get it sorted despite they said to you (and remind them you have it writing) that they'd refund you.

But yea, like you I hate these things, gone through similar recently for the sum of £525 took 9 months to sort out, but eventually got it sorted, but I can see how people just give up.
 
I say in writing, its in email writing from them I have won the case, digital writing, but still after so long for that Paypal are reluctant to get back to me :(

I'll go jot off another note to them more strongly worded with a deadline too right now ... But I think and not sure? Paypal these days are beyond the laws of the Western world.

All I'm saying folks if you think Paypal guarantee is insurance on purchases ... they are not the Paypal they used to be if you need a claim, at least not in my experience anymore.
 
I have had a few auction site purchases that have turned up not as described or missing parts or not working.
Generally PayPal have been OK in expediting a refund provided I proceeded down the proper route of raising a dispute and kept my cool with tempered language in the dispute dialogue.
 
jcr said:
i stopped using PP after their recent shenanigans with the new Acceptable Use Policy.
Click to expand...

What's the general gist of that?

I suspect my PP account gets closed at some point as i just don't use it, though had £20 out of them for the credit application i did, then closed that shortly after.

Hope you get sorted OP.
 
Bint Box said:
I have had a few auction site purchases that have turned up not as described or missing parts or not working.
Generally PayPal have been OK in expediting a refund provided I proceeded down the proper route of raising a dispute and kept my cool with tempered language in the dispute dialogue.
Click to expand...

I have been ultra patient and cool with them and since checking my post here and the original well past their own resolution date, given that the date has expired by days now for pay out they agreed to, what can i do, go ring them up again at my expense or give them a few more days or weeks? all emails since to paypal
been ignored and not responded to.
 
Small claims court.

You go an do it online, google it, depends if you want the hassle, but it doesnt cost much at all to file the claim, given your circumstances I cant see how you would need any third party to write a report or similar and I cannot see how they could possibly defend against it.
 
The_Arbiter said:
What's the general gist of that?

I suspect my PP account gets closed at some point as i just don't use it, though had £20 out of them for the credit application i did, then closed that shortly after.

Hope you get sorted OP.
Click to expand...
After facing backlash earlier this month, PayPal rescinded a line in its policy stating that spreading misinformation on the platform would be subject to a $2,500 fine.
www.forbes.com

After PayPal Revokes Controversial Misinformation Policy, Major Concerns Remain Over $2,500 Fine

Despite removing misinformation from the company’s “acceptable use” terms, violations are still subject to a high fee. ‘Vague’ language regarding acceptable messaging on the platform causes concern to linger.
www.forbes.com www.forbes.com
 
One 48 said:
I have been ultra patient and cool with them and since checking my post here and the original well past their own resolution date, given that the date has expired by days now for pay out they agreed to, what can i do, go ring them up again at my expense or give them a few more days or weeks? all emails since to paypal
been ignored and not responded to.
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Have you made a complaint? Seems to be the only way to get things moving these days. As part of the complaint you can outline how long you've been waiting for this to be resolved, give them a deadline to respond to you by and then mention that failure to do so will leave you with no choice but to look at legal options.
 
One 48 said:
I have been ultra patient and cool with them and since checking my post here and the original well past their own resolution date, given that the date has expired by days now for pay out they agreed to, what can i do, go ring them up again at my expense or give them a few more days or weeks? all emails since to paypal
been ignored and not responded to.
Click to expand...


That is not good, I hope you manage to get it resolved to your satisfaction soon.
 
jcr said:
After facing backlash earlier this month, PayPal rescinded a line in its policy stating that spreading misinformation on the platform would be subject to a $2,500 fine.
www.forbes.com

After PayPal Revokes Controversial Misinformation Policy, Major Concerns Remain Over $2,500 Fine

Despite removing misinformation from the company’s “acceptable use” terms, violations are still subject to a high fee. ‘Vague’ language regarding acceptable messaging on the platform causes concern to linger.
www.forbes.com www.forbes.com
Click to expand...


It sounds like they are operating in "Siege Mentality" mode where the users are the enemy, only to be tolerated as they provide fees.
I was not aware of this policy, it sounds like they can just pluck $2,500 from your bank account or bank card if those details are registered with them and they do not like what you say.

My view of them is changing, I was not really aware of the "unfriendly" tone of their customer service role.
I think moving forward I will only register a top up debit card with them, one that can not go into the red and keep a low balance on it.
 
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