Paypal = the brokened

whitecrook · 8 Mar 2008 at 22:36

Hello all, if I may a problem I have been asked to look at, but it has me stumped.. I have managed to send a support request via ebay, but there phone service keeps cutting me off....

New ebay account set up and also a paypal account. Can't get logged into paypal because don't know the password.

If I follow the links to remember password, it get a link in email that i need to click then it requests my card number. It knows my card number as the last 2 digits are there, but my card number is 19 digits long, but the box only allows 18 digits.

I can't just create a new account as it says my email is already used.

Anyone had this before or know how to get around this?

Regards,

Vonhelmet · 8 Mar 2008 at 23:51

whitecrook said:
Hello all, if I may a problem I have been asked to look at, but it has me stumped.. I have managed to send a support request via ebay, but there phone service keeps cutting me off....

Anyone had this before or know how to get around this?

Regards,

Are you sure your card number is 19 digits long? Most cards at 16, some (Maestro, I think) are 18.

Are you typing in the security digits as well or something?

whitecrook · 9 Mar 2008 at 09:36

Most definately 19 digits.... I know , when I saw it I thought is was weird. It's like a 16 digit card, but there's a digit where each of the 'spaces' should be...

It's a Clydesdale bank switch/maestro.

My current RBoS Switch/maestro only has 16, as do all my other cards, and any bank card I ever had...

Heliospherez · 9 Mar 2008 at 10:14

Solo and Switch can be 16-19 digits.

Maestro should only be 16 or 18 from what I remember. So either could have been used by the bank for this type of card.

Also, switch has ceased to exist after summer 2007 (from then on it will be known as Maestro - or SOLO outside the UK).

They follow an ISO standard..... Read this for more info.

http://en.wikipedia.org/wiki/Credit_card_number

Are you sure you put Maestro as the card type and not switch ?

Redrum · 9 Mar 2008 at 11:48

You could use firebug to change the maxlength propery of the text box for your card. That may or may not work, depending on the validation of the script that handles the form.

Thebug · 9 Mar 2008 at 12:00

Paypals number: 0208 6053000

whitecrook · 9 Mar 2008 at 13:59

Thanks that number looks helpful, but need to wait till monday till they open again.

The box in Paypal website says Switch/Maestro, i.e. it's the same option.

Firebug = firefox extension??

Will try this later.

Redrum · 9 Mar 2008 at 16:25

whitecrook said:
Firebug = firefox extension??

Correct. It allows you to change the html of the page you are on, so if you find where the text box is on the page, you will find a parameter on it that says maxlength="18". Firebug will allow you to change that to 19.

There is an IE eqivilent which I think is called the IE Developer Toolbar.

Energize · 9 Mar 2008 at 18:53

If their database is set only to accept 18 chars though, surely entering 19 is just going to result in an error or truncation?

Redrum · 9 Mar 2008 at 20:43

Energize said:
If their database is set only to accept 18 chars though, surely entering 19 is just going to result in an error or truncation?

Yes, hence why I said it might work or might not depending on how the form is handled. The database field in question should be fine being that it already stores his 19 digit card, so its just a question of what the code does with his form submission.

Obviously the most logical answer to the problem is to just ring paypal or to register again with a different email address, but seen as though the OP has posted a thread about it, I assumed he was looking for more unconventional answers.