PC CRASHES when loading certain games?

[Owen Knox]

I wasn't sure where to post this but as Im pretty sure ive found out its a CPU problem Here would be best,

So I've just built a new PC a few days ago and When I load up HUNT showdown the game will sometimes boot and work fine but other times it will crash restart, then load up fine or crash 5 times then load up fine, I've loaded other games on Steam like Mafia Definitive edition and it works fine, until I go to close the game then it crashes when I close it? I can load among us and close among us and its perfectly fine? So idk what the problem is but it seems to cause some problems with bigger games.

I recently played around with my voltages and slightly lowered the clock speed of the cpu to I believe 4ghz or maybe even 3.9 because my temps were getting upto 60 just idle and 90 when just opening a game or running cinebench.

I have a 600w coolermaster gold modular PSU

MSI 5600XT OC MECH GPU

Ryzen 5 3600 CPU

16gb Vengeance Pro RGB DDR4 3200Mhz

I boot windows from my 970 EVO PLUS 500GB

2TB HDD


I just found the error to be this below.

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 12

Any help would be great as I just want to enjoy this new PC instead of fixing 1 problem and another one arising, Thank you.

 

[Owen Knox]

Did you update the bios on your motherboard?

I built the PC like 3 days ago so Im sure its the most up to date however I will check when I get home

 

[Owen Knox]

Something is really wrong with your temperatures. So should look at re seating your cooler.

Make sure thermal paste is applied properly and the cooler is installed correctly with the right amount of pressure applied etc.

the see what those temps are doing. I think you are running into thermal limit of the CPU and it is crashing.

Upon building it I called a friend whos good with building PCs and he reseated the cpu and cooler and applied ample amount of paste etc when seating, I just dont think the cooler is the root cause of the problem but just to be safe I'll consider ruling it out once im home

 

[Owen Knox]

Currently my temps sit around 44-50 idle, idk why they dropped since yesterday, and when playing HUNT showdown the game that has been crashing when loading I hit 70 degrees max, only time it went over was when i ran cinebench and it hit 91

 

[Owen Knox]

Ample thermal paste is not the right amount. Too much isn’t necessarily good.

What cooler are you using? The stock one? Or aftermarket ones. You should run everything at stock setting by going into bios and select default setting for all. Then reboot.

Stock 3600 cooler, and It wasnt too much but it wasnt too little, I was looking at an aftermarket cooler but once I fiddled with voltages I managed to reduced my temps a lot and not affect performance, its only up until today and yesterady I started to get crasges when booting certain games :/ also The default settings is where I was sitting on 60-70 degrees idle and 90+ when downloading a game and on cinebench

 

[Owen Knox]

Stock cooler comes with thermal paste already applied which you just need to peel off some tape. So you shouldn’t have needed to apply any additional paste.

If additional has been applied with the stock cooler then please clean off the thermal paste from cpu and cooler. Re-apply with a pea sized dot and spread it out evenly over the surface of the CPU. Key is to spread it thinly but make sure coverage is everywhere ie no bare bits. But do not apply too much.

I already had put the cooler on the first time but he came to look over everything and realised it wasn’t seated correctly so we had to take it off and re apply paste then back on etc, and the stock cooler comes with a peel off film over the paste? I don’t remember peeling that off but it seemed to still stick down the first time and when we lifted it back off there seemed to be no peel off piece anywhere? And is it better to apply paste then spread then put the cooler on? As the first time I done it I blobbed a bit in the middle and just lowered the cooler onto it.

 

[Owen Knox]

So it was stable on default settings?

You changed default settings to get lower temperatures. And now it crashes.

If default settings work fine then your changes are not stable and should not be used.


Temperature is high. Does computer case have proper airflow? Cooler needs to be seated firmly, if fan isn't spinning at max speed at those temps it should be.

correct stable on default but extremely high temps, so lowered voltage and ran cinebench seen lowers temps and roles with it, I should’ve ran something that could’ve tested stability maybe I would’ve seen the instability there?

the case is H510 so airflow it’s great but I’ve got 2 120mm intake at the front and 2 120mm exhaust 1 at the top of the case and one at the back, At first before lowering voltages Inwas looking at getting a aftermarket cooler but I soon found out a lot of people have this issue with the 3600 and there was ways to fix so I tried it lowering voltages etc and now I’ve ran into this problem, But when I’m home I’m going to double check the cooler hasn’t got a peel off film like someone above said apply the right amount of paste and reseat the cooler, would I be correct in saying when putting the cooler on screw in 1 corner in e.g top left a little then move to bottom right screw a little and then to the others and just screw little by little until tight enough? I will re seat it tomorow and update to see if temps change.

 

[Owen Knox]

As long as it looks basically like this should be correct.

Unscrewed the black clips, screw in the cooler to the backplate til the screws stop. Paste there is pre-applied but a little blob or cross is fine if re-applying.

Also the fan should be going mental if its going near 90 degrees, was it? If it's on some horrible silent setting it might not and thus reduce cooling. It's a small cooler so it will need all its fan speed to work properly.

It definitely wasn’t going fast enough for me to realise and think yeah that’s going at full speed? I could run cinebench on default bios settings for my cpu and see if it gets louder when at the high temps? Thanks for the advice I will attempt most of the given help tomorrow and update here

 

[Owen Knox]

UPDATE.

So my first boot this morning I went into bios and changed my fan curve for my CPU I believe it wasnt getting more rpm after 60 degrees, and I changed my CPU settings from Override to auto, I believe that will set it back to default voltages etc, ran a cinebench and still 90 degrees before it finished, I loaded steam to check if My game that has been crashing would crash and it did, So now im really lost because I just thought the cause for the crash was my unstable undervolting :/ When im back im going to re sit my CPU and apply thermal paste.

 

[Owen Knox]

I am no expert but I think your PSU is faulty. I had a game crash all the time, always when the GPU got hot or CPU, can't remember was a long time ago. I changed the PSU and all was good again.

upon building my pc I couldn’t get any power to my pc so I tried a few things double checking everything was in right re seating my cpu etc and then I tried my old power cable from my old pc and it powered? And then when I tried my nee cable again it worked almost asif it needed jump starting with a different cable it was weird, but I’ve had no problems with powering on since

 

[Owen Knox]

If your motherboard is the one you were suggested then pressing F5 on the main bios screen should load all default settings then press F10 to save it and restart.

sorry I forgot to add the MB it’s an MSI MPG x570 plus

 

[Owen Knox]

Then it's F6 for default settings and F10 to save and restart.

I’ll reset everything to default and only change my fan curve then see what my temps are like after a run of cinebench

 

[Owen Knox]

So after everything reset my game that crashes on load up loaded first time so i restarted the pc tried again and it loaded again, So im guessing everything back to default worked, Now, my idle temps are 49-55c and with Hunt showdown open but not actually in game just in menus im getting around 61-65c, I still havent tried reseating the cpu and fan etc because I personally dont think thats the issue as a lot of people have bad temps with just stock cooler, unless anyone has any other tips I could try im looking at an aftermarket cooler to see if that will bring temps down, The undervolting worked best for me so far in terms of temps but I believe thats what was causing the crashes, I did make a list as I went lower and lower with voltages with the temps I was getting at certain voltages and the scores I ws getting in cinebench So when I found 1 with no performance loss and lower temps I stuck with it, It was 4ghz clock on cpu and a core voltage of 1.0v, If anyone is interested I could upload a screenshot of my readings as i went lower and lower, also this is a screenshot of my cores load and temps when I was downloading a game with a Game also open in menus.

 

[Owen Knox]

I will give it a try, Would lowering the ghz on the cpu clock speed have a substantial effect on the temp? and would i need to change something else if i was changing the ghz so nothing is out of proportion? Because I really dont mind losing a little bit of performance for lower temps, I dont play many games on really good graphics anyway, All I really want is the temps down.

So you think I could find a good balance between low temps not too much undervolting etc?

 

[Owen Knox]

Absolutely. It's called a much larger heatsink.

Your cpu will still use the same amount of energy and produce the same amount of heat but the larger heatsink will transfer the heat into the air in your room faster so the chip can't get as hot.

Your CPU will temporarily slow itself down if it goes to its limit of 95 degrees, which may happen on the stock cooler. However as long as you're happy the crashing was from bios changes and that it's stable at its default settings and that performance isn't critical then it's fine.

A lot of people here use large heatsinks so their cpus will never slow down by hitting temperature limits even overclocked.

Nevermind Im pretty sure everything is default in my bios apart from my RAM mhz which i changed to 3200mhz manually instead of the xmp way and still got a crash when i loaded up the game :/