Hi,
We are writing to you about your cashback claim, as we have now had a response from the retailer.
I’m very sorry to inform you that on this occasion your claim has been declined because your order was cancelled, returned or amended.
As stated in the terms and conditions on the Quidco website, cancelling, returning, or amending your order can result in your cashback being declined. We’d like to assure you that we have looked into this for you further, prior to contacting you today, as we like to do everything we can to obtain payment for you.
I understand that this is a disappointing outcome but if we do not receive payment from the retailer, we are unable to pass this on to you.
Declined claims benefit neither our customers nor Quidco, so we do share your disappointment.
Kind regards,
Support Team
Ref: oc123
You
23 Sep 16 at 15:52
That is complete and utter nonsense because I have got the Tv in my lounge ! I've also got the receipt and warranty information. Please look into again as its certainly not been cancelled, amended or returned. If you want you can have pictures of the TV and receipts !!!!!
Quidco support
24 Sep 16 at 13:43
Hi Julian,
I'm sorry to hear that your cashback has been declined, as I do understand how disappointing this is for you. In this case the retailer has told us that your purchase was returned, amended or cancelled.
Please be aware that no cashback is payable if your purchase is cancelled, or amended, at any stage of the process.
Do be assured that we have already gone back to the retailer to challenge this decision, however they have confirmed that no cashback is payable on this occasion.
I do understand this may be disappointing and we share your disappointment when something like this happens.
If your purchase does have to be cancelled or amended at any point, you will need to re-order again through Quidco to ensure there aren't any problems with your cashback.
I have had a look in to your account and I can see that Halfords (In-store) have approved your cashback but haven't yet passed this cashback on to us, however I would hate to see you wait any longer so I have now arranged for this to be paid to you out of our own funds and we will then recoup the funds from the retailer at a later date; this payment should become available to request within the next 72 hours.
I apologise again for any disappointment caused.
Kind Regards,
Lauren
Support Team