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PC hard crash when playing games

Entrity

Entrity

Entrity

Associate
Joined
26 May 2015
Posts
37
Location
Manchester
Not sure how to attach dxdiag but here are my specs:

Windows 10 OS
i5 6600K 3.5GHZ
AMD R9 390
8GB RAM
Z170 Gaming Motherboard


I've been having and issue where shortly after playing any game (10 minutes to an hour) the screen will freeze, however I can still hear sound. The signal to the monitor will then cut off and I have to reset the computer for anything to work. This has only started happening since yesterday.

I've tried using AMD clean uninstall tool in safe mode and reinstalling latest drivers, which I believe are Crimson Edition 16.11.5 Hotfix, with no luck.

I've given my PC a clean out in case it was a temp issue, with no luck.

Checking event viewer after the crash and hard reset, I was seeing a few entries with "Display driver amdkmdap stopped responding and has successfully recovered." which led me to believe driver or GPU.

I ran the final fantasy benchmark tool, about 5-10 minutes in, my computer crashed. I was monitoring temperatures with HWinfo and they all looked normal to me.

Reading around, sites were suggesting to try increating voltages but I thought best to check if there was anything else I could try. (not sure if image is helpful)

could you advise anything to try please?

ze3UKyu.png
 
Probably a case of VRMs overheating, or PSU not being able to handle the load for long periods of time. Have you tried undervolting the 390? Could happen suddenly due to normal hardware degradation.
 
Some of the manufacturers use cheap components, especially VRMs. You get cards that aren't quite stable on factory clocks or degrade after a while.

I've had this exact thing happen on 2 MSI and 1 Gigabyte Geforce card :/
 
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I've only had the computer for about half a year with no issues.

I'm unsure on how to change volts/ factory clocks, could you advise?
 
the first thing I would check is the temperature on both your CPU and GPU. It could be a case of your CPU cooler not working properly and allowing the CPU to overheat. When that happens the computer will simply stop working.
 
I think you may be right, this is a snip of about 2 minutes into benchmark, and then it crashed, couldnt get a picture but I noticed the cores said around 80 ish, whilst package was above 90

GPU looks okay though.

UnVzir1.png
 
I got a snip from my phone of temps when pc crashed (monitors stays on for a minute or so then goes blank) not sure how accurate this is.
QmVmWQQ.jpg
 
I would say your cpu is over heating.

Check your cpu fan is spinning and if it is repaste and refit the heat sync

Iirc 90'c is shutdown temp for cpus may be 100'c but either way your cutting it fine
 
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May be worth checking to see if there are any new audio drivers available as well? I have had crashes in the past where the sound is still there for a short period before the computer restarts that were caused by this.
 
Entrity said:
ze3UKyu.png
Click to expand...

Your voltages are all wrong there, it could be a software issue reading the wrong values, so try checking in the BIOS what values it sees.


+3.3v should read 3.3v +/1 5%
+12v same as above 12v
+5 as above 5v
-5 as above -5v
-12v as above -12v

What PSU are you using ?


And as others have stated yes your CPU temps are high too so may need a repaste and reseating the cooler. BUT bad voltages from the PSU can also cause strange things like that too, CPU temps climb because the voltages that are being given fluctuate and not within specifications.
 
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Purgatory said:
Your voltages are all wrong there, it could be a software issue reading the wrong values, so try checking in the BIOS what values it sees.


+3.3v should read 3.3v +/1 5%
+12v same as above 12v
+5 as above 5v
-5 as above -5v
-12v as above -12v

What PSU are you using ?


And as others have stated yes your CPU temps are high too so may need a repaste and reseating the cooler. BUT bad voltages from the PSU can also cause strange things like that too, CPU temps climb because the voltages that are being given fluctuate and not within specifications.
Click to expand...

I feel that with only 0.048V on the 12V that the PC wouldn't be in a working state. Most likely just garbage data on those sensors. For me, half those voltages aren't even listed in that program.
 
Toss3 said:
CPU Temps reaching 100c and people are concerned with the PSU. ¯\_(ツ)_/¯
Click to expand...

How do you know if the sensors for the cpu temp are right too ? ;)


As I stated check in the BIOS as that will read the sensors correctly. For voltages and temps OR install the motherboard tool from the manufactures website that can read them correctly. It still could be a bad PSU.;)


I have seen enough cases like this from servers to desktops to laptops. Results in most cases were the PSU or a bad motherboard causing these types of faults. You need to start at the first step with any electrical device its power source and rule that out and move on to the next. No point guessing when trying to troubleshoot.
 
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Thank you for the replies everyone,

I cleaned off the old paste and applied new paste, reseated the CPU cooler and re-ran benchmark, temps below. (ran through whole benchmark with no issues)

Also just in case, i went into bios for voltages, please let me know if they are okay.

I will test a few games as well and let you know.

AuYpaTm.png


DIKrYvc.jpg
 
Glad you fixed it.

I find taking it apart and putting it back together sometimes fixes things and you still don't know what was wrong in the first place :p
 
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