PC is Shutting down from Windows 11 have to pull plug to reboot

cairo

cairo

cairo

Associate
Joined
2 Nov 2002
Posts
46
So back during covid I ordered a system from UcUK
AMD Ryzen 7 3700X Eight Core 4.4GHz
ASUS TUF B450-PLUS GAMING
Sapphire Radeon RX VEGA NITRO 5700XT
Corsair Vengeance LPX 16GB (2x8GB) DDR4 PC4-24000C16
Samsung 500GB 860 EVO SSD
Kolink KL-1000M 1000W 80 Plus Bronze Modular Power Supply
Bitfenix Nova Midi Tower Case

From day one I was experiencing the system just stopping like I had a power cut and only pulling the plug for 10 seconds would allow me to reboot

few back and fore with OcuK and we replaced the Video Card and TBH that seemed to sort it, until about 4 months later I went to play Sniper Elite 4 and it just kept happening SE 5 played with no issues though and by avoiding that game I had no more issues, it did happen but very very infrequently
l
Yesterday though the PC shut down multiple times, took the side off to check for heat related dust, very little, but noticed fans not spinning (I know its the AMD zero RPM) turned them on and all seemed ok for the rest of the day so this morning I put the side back on and within an hour it started shutting down again

took side off fans not spinning turned fans back on and so far about 5 hours with no issue

So im thinking one of three things

The video card is possibly the issue, possibly through overheating
The power supply is the issue TBH not seen the best of reviews about Kolink
Possinly one of the cables but I dunno Ocuk were pretty thourough when they had it back

For some reason taking the side off the case ,,,,, yeah I dunno it seems odd but is the case on causing the mobo to short ...is that insane

Had thoughts of changing card to Nvidia anywa as I kind of want to play Alan Wake 2 so that may help me narrow it down

Anyway any suggestions I looked at the skill thats been put into wiring the Power Supply up and there is no way I will do a job as neat as that sp I am hoping thats not the most likley
 
cairo said:
Yesterday though the PC shut down multiple times, took the side off to check for heat related dust, very little, but noticed fans not spinning (I know its the AMD zero RPM) turned them on and all seemed ok for the rest of the day so this morning I put the side back on and within an hour it started shutting down again
Click to expand...
Do you mean that you only turned on the 5700 XT's fans, nothing else?

It does sound like something is overheating, or on the very edge of stability, unless it is a coincidence because you were doing different things with the PC?

cairo said:
few back and fore with OcuK and we replaced the Video Card and TBH that seemed to sort it, until about 4 months later I went to play Sniper Elite 4 and it just kept happening SE 5 played with no issues though and by avoiding that game I had no more issues, it did happen but very very infrequently
Click to expand...
How demanding is SE4? If your graphics card is being too optimistic about the zero-rpm, could it be that SE4 doesn't push it far enough and the fans aren't coming on consistently, while SE5 does and so the airflow makes it work?
 
Hey Tetras thanks forthe reply

Yeah I just turned off the Zero RPM and the fans on teh GFX started running )all the rest are on by default) and it seems ok, not sure why they had defaulted back to off tbh, at the mo it seems stable so my thought is get the side back on the case and see what happens with the side on and fans running

Se4 Not sure TBH but pretty sure back when I first tried I had the fans on .... I may give its a try but honestly I'm worried all these hard shut downs are going to stuff the drive.
 
Overheating is easy enough to monitor. Just download MSI Afterburner and fire up the on screen display while gaming although I would more than likely lay the blame on the garbage psu. That sort of spec back then should have had a quality psu fitted not a hunk of junk with the cheapest of the cheap internal components.
 
I kind of doubt overheating TBH dust was a longish shot as this is happening when im just browsing and nothing else going on, but yeah not seen good things about the PSU think covid may have had a bit to do with it and shortage of parts, I guess PSU is the sensible place to start.
 
Quick update, I had just put the side back on the case and within 10 minutes (about 2 mins after last post) it has shut down, going to leave the side off for the next 24 hours then try putting it back on,

Been running for 5 hours with side off but all fans are spinning and there is no dust or blockages I can see its a really clean case this is just weird

BTW the hard shutdown does cause Zero RPM to switch itself back on

EDIT> So did a little reading and found myself reading amazon reviews and teh majority of then have my issue worked for a good while then hard shutdowns galore will look into a new PSu
 
Last edited:
More I read more its pointing toward the PSU, Been a real while since I did any self build, Long enough for the PSU to change from the box with teh multitude ofcables to a box with pluggable cables and TBH that makes changing much easier, Im thinking I can just pull all the cables and then switch boxes and plug them all back in and that will save messing with all that tidy cable management that OcUK did

any recomendations on a decent ish PSU that will suit my spec and not break my bank ,,, no more than say £200?
 
Last edited:
cairo said:
any recommendations on a decent ish PSU that will suit my spec and not break my bank ,,, no more than say £200?
Click to expand...
My basket at OcUK:

Total: £447.97 (includes delivery: £7.99)​

Review of MSI here and Seasonic here.

cairo said:
Long enough for the PSU to change from the box with teh multitude ofcables to a box with pluggable cables and TBH that makes changing much easier, Im thinking I can just pull all the cables and then switch boxes and plug them all back in and that will save messing with all that tidy cable management that OcUK did
Click to expand...
Just to be clear, you mean using the new cables, right? You can't re-use kolink cables with a different brand (and sometimes not even if they're the same brand).
 
Tetras said:
My basket at OcUK:

Total: £447.97 (includes delivery: £7.99)​

Review of MSI here and Seasonic here.


Just to be clear, you mean using the new cables, right? You can't re-use kolink cables with a different brand (and sometimes not even if they're the same brand)
Click to expand...
No I did mean that thanks for that bit of info still so long as I do it a cable at a time I figure should be ok, last time I did any decent build on a PC was maybe 10 years

Basically need a psu that has these connections which im assuming is just pretty standard



I do seem to have a 4 pin miolex plug for something on mine thats not got an option on the Seasonic one and I cannot seem to figure out where thats going on my setup might be the Bluray player.
 
Last edited:
cairo said:
Basically need a psu that has these connections which im assuming is just pretty standard
Click to expand...
They're standard on the device end, e.g. graphics card power connectors, but they're not standard on the PSU end. If you use modular cables with a different pinout then best case: PSU doesn't turn on, worst case: everything connected to the PSU is fried.
 
Do you have any power cables that would get pushed in or moved in any way when the case side is on? GPU cables?

From what you are posting it does sound like you are only getting the problem with the side on, it seems more than a coincidence although could still possibly be a red herring.

I'm wondering if when you put the side on it pushes on a cable with enough pressure to give it a bad connection.
 
Tetras said:
They're standard on the device end, e.g. graphics card power connectors, but they're not standard on the PSU end. If you use modular cables with a different pinout then best case: PSU doesn't turn on, worst case: everything connected to the PSU is fried.
Click to expand...

Followed that 4 pin molex and it connects into the 24 pin mobo one at the mobo end, not sure why tbh and everything seems to be running just fine without it and not a lot of info online so aif anyone has any ideas.

My setup is basic I have the Mobo a single SATA, the CPU, the GFX and any fans that may require power so cable setup is basic, im thinking that 4 pin into the 24 pin is a Kolink thing and im nit having a lot of google luck finding out why

EDIT> I do remember back in early 2000 we used to have 20 pin and a 4 pin molex for the mobo but this one is making the 24pin a 28 pin ?
 
Last edited:
BUDFORCE said:
Do you have any power cables that would get pushed in or moved in any way when the case side is on? GPU cables?

From what you are posting it does sound like you are only getting the problem with the side on, it seems more than a coincidence although could still possibly be a red herring.

I'm wondering if when you put the side on it pushes on a cable with enough pressure to give it a bad connection.
Click to expand...

I was starting to hope that then it shut down anyway had about 10 today so just going to bite the bullet and grab a PSU And eliminate that
 
If you bought the PC when Covid was at it's worst did it have a three year warranty? If it does then it's down to OCUK to supply a new psu. Sadly they still sell that heap of junk so ask them if you can pay the difference for a quality psu such as one of the ones that Tetras has suggested. Much cheaper than buying one completely out of your own pocket.
 
Bought in 2020 so warranty was up just 2 months ago, the PSU that Tetras has suggested look great I am just trying to figure out what this extra 4 pin molex is doing, on a beige build I would have said CPU but with it unplugged everything seems to be working fine. I cant figure what its actually for and why I need it.
 
cairo said:
Bought in 2020 so warranty was up just 2 months ago, the PSU that Tetras has suggested look great I am just trying to figure out what this extra 4 pin molex is doing, on a beige build I would have said CPU but with it unplugged everything seems to be working fine. I cant figure what its actually for and why I need it.
Click to expand...
Not sure what you're referring to. You're correct that the 24 pin splits into 20 and 4 for compatibility with older motherboards, but I've not seen a motherboard connector with 28 pins. It could be something that starts the PSU if it is operating a secondary PSU (e.g. when mining), but that's just a moonshot guess.
 
It really looks to be the PSU imo. Kolink? Never heard of them. Get a Corsair PSU. Stay away from Gigabyte,there were really really bad issues with their PSU's. I got a RM750e fully modular from the rainforest for £99,silent and solid.
 
Tetras said:
Not sure what you're referring to. You're correct that the 24 pin splits into 20 and 4 for compatibility with older motherboards, but I've not seen a motherboard connector with 28 pins. It could be something that starts the PSU if it is operating a secondary PSU (e.g. when mining), but that's just a moonshot guess.
Click to expand...

From what I can see they have spliced a 4 pin molex connector into the 24 pin mobo connector im assuming because there is no 4 pin on the mobo I just cannot figure out what the 4 pin is doing. Excuse my crappy pics all that's happened is they have wired it into the top 4 ports on the 24 pin, the ribbon for the 4 pin is under the 24 took me a while to find it



 
Last edited:
Bit the bullet and ordered the Seasonic

Thinking this 4 pin has to be a legacy CPU connection that is now a 6 pin on the majority of power supply's so plenty of options on the Mobo and no spliced cable, lets see how it goes.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom