Phanteks Support

The Asgard · 30 Mar 2025 at 20:36

Recently bought a NV9 from OcUK and just over the 30 days period found that there’s an issue with the standard RGB lighting. Initially contacted OcUK support and the guy told me to contact Phanteks direct. It’s only been a few days but so far heard nothing. Anybody used direct support?

Kelt · 30 Mar 2025 at 20:41

You bought it from OCUK...get them to sort it out.

The Asgard · 30 Mar 2025 at 20:46

Kelt said:
You bought it from OCUK...get them to sort it out.

If I don’t get any joy from Phanteks, that’s the plan.

roachyuk · 31 Mar 2025 at 10:51

Hi it took me about a week to hear back from [email protected], but once they replied it was easy to deal with they were amazing and a pleasure to deal with.

Glanza · 31 Mar 2025 at 10:53

Phanteks have always sorted my issues out in the past but they aren't the quickest to reply to the first email / ticket, especially on a weekend.

Stelly · 31 Mar 2025 at 11:01

Overclockers have excellent support, I contacted them about my Phanteks case and they were able to sort it for me.

Stelly

Mcnumpty2323 · 31 Mar 2025 at 13:53

Would agree that ocuk sold it to you
Should be up to them to sort it out surely

Used phanteks support a couple of times
I got a reply next day
And new/replacement parts arrived from Holland
2 days later

The Asgard · 31 Mar 2025 at 15:24

Just an update. Phanteks contacted me today and gave me somethings to try to isolate the problem. Now sorted.

Ended up being a contact issue on both sides, surprisingly. You really have to push the both sides in tightly.