Called O/C today to get information about the Philips BDM4350UC. Initially spoke to someone in C/S about the burn in issue which seems to be quite common all over the internet but the CS guy didn't know and told me to speak to Philips about it which I can understand.
Philips told me that it doesn't suffer from burn-in but the perceived burn-in is just ghosting!! Don't know if that is accurate or not! Additionally they told me the monitor comes with a standard 3 years warranty which usually means BACK TO BASE...
So then I saw on the O/C site that the page says 5 years warranty ON SITE (supposedly and contrary to what Philips said). Queried this with C/S who had no clue so told me to speak to support and put me through. I spoke to the support person who had no clue whatsoever and said to speak to C/S. I explained that I had been put through by C/S and as I was talking, he put the phone down!! RUDE
!!
So here I am wanting to buy two monitors and these people don't want to know and care about my custom ! What am I to do??? Maybe try another retailer ??
Philips told me that it doesn't suffer from burn-in but the perceived burn-in is just ghosting!! Don't know if that is accurate or not! Additionally they told me the monitor comes with a standard 3 years warranty which usually means BACK TO BASE...
So then I saw on the O/C site that the page says 5 years warranty ON SITE (supposedly and contrary to what Philips said). Queried this with C/S who had no clue so told me to speak to support and put me through. I spoke to the support person who had no clue whatsoever and said to speak to C/S. I explained that I had been put through by C/S and as I was talking, he put the phone down!! RUDE
!! So here I am wanting to buy two monitors and these people don't want to know and care about my custom ! What am I to do??? Maybe try another retailer ??