Phone Bill Refund?

oli356

oli356

oli356

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Didn't think this should go in mobile section as its more about the bill and opinions.

22nd August: All the virgin media services we own went down for the night (tv,bb,phone)

Naturally I always will report the problem by ringing them up on 150 from my land line (free call)

Obviously though the land line was down so I couldn't ring them up. So i resorted to using my mobile (also on virgin mobile) As everyone knows there useless at virgin so it took a while as the woman on the other end did pointless checks.

The point:
I have just seen this call cost me £11! I knew it wasn't going to be cheap but for a call that expensive to report a fault and i couldn't use the free phone number because of the fault is annoying as hell.

So, do you think it would be wrong for me to email virgin and request for that phone call cost to be refunded?

EDIT: Or account credited.. Either way
 
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It wouldn't be wrong, but I expect it would be pointless. After all, it's not virgins fault that your mobile bill/tariff/phone call costed you £11
 
Try your luck, worse that could happen is them saying no. I feel they are more likely to credit your account rather than send you any money
 
Forgot to include account credited. Considering its a contract it will help and be just as good as a refund.
 
You're complaining about one nights disconnection? We recently spent 10 days without a landline after some idiot asleep at the wheel snapped a telephone pole outside off at ground level in a 60mph impact. His car carried on for another 100mtrs before coming to rest in a field. It only stopped then because the engine was destroyed, no skid marks before or after impact. When we opened his drivers door expecting the worst he tumbled out unhurt and asking what had happened. Car was a writeoff, it was a 10 plate Focus Zetec.
Took BT 5 days to replace the pole and then another 5 days to sort out the mess left by the so called engineers who reconnected the lines. When I eventually got someone to call at the house and look into why the phone was still dead after the lines had supposedly been fixed it turns out our line had been joined to another dead line that actually went off up the road in the opposite direction to the exchange :mad:
 
Well i rang them up in the first place to report the fault. In the past i haven't and everything was down for just under a week for some reason.
It happens at least once a month. Fairly bloody annoying. When you spend £92 a month on the service you hope it doesn't go down. Especially at the time it did (won't go into detail)

As it wasn't my fault i don't see why i should pay for the call, especially as it wasn't worthwhile, been told "nothing is wrong in the area"
Sent them a message anyway.
 
oli356 said:
Well i rang them up in the first place to report the fault. In the past i haven't and everything was down for just under a week for some reason.
It happens at least once a month. Fairly bloody annoying. When you spend £92 a month on the service you hope it doesn't go down. Especially at the time it did (won't go into detail)

As it wasn't my fault i don't see why i should pay for the call, especially as it wasn't worthwhile, been told "nothing is wrong in the area"
Sent them a message anyway.
Click to expand...
i complained and got £18 credited just for 4hrs broadband downtime and they where very polite and helpful 1st time i complained in 5ys
 
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