Phone lines not working

kingshaun2k · 17 Jul 2011 at 20:36

Just moved into a brand new house that was finished being built last month, got my phone line connected 2 week ago and it randomly stopped working sometime last week. I can't test my phone in the test socket because i don't have one! My house has an external NTE. I phoned sky and they did 5 tests and they reckon they all passed. They said i may have to get an engineer out which costs £99 callout charge then £60 an hour after that.

Any ideas what the problem could be or what i could try doing? Thanks

kingshaun2k · 17 Jul 2011 at 20:38

Scroll to the bottom of tbe page, this is what i have outside my house.

http://www.kitz.co.uk/adsl/btsockets.htm

dave-lew99 · 17 Jul 2011 at 21:14

If you can access the external test socket i'd try that.

Otherwise ring your Voice provider and get someone else, if the line is dead, it's dead and they'll fix it.

kingshaun2k · 17 Jul 2011 at 21:45

dave-lew99 said:
If you can access the external test socket i'd try that.

Otherwise ring your Voice provider and get someone else, if the line is dead, it's dead and they'll fix it.

There is only wires in the external socket. You cant plug anything into it.

Nightglow · 17 Jul 2011 at 23:03

External NTE details here.

http://www.presscomm.co.uk/pdf/DS043-External NTE.pdf

MissChief · 18 Jul 2011 at 00:05

The charges will only apply if it's a fault inside the house. You didn't listen to the statement the advisor read out to you and onlu heard the charges.

Disconnect EVERYTHING from the line, phones, extensions, everything. Get an old fashioned corded phone (BUY one if you have to, less than £5 for a new basic one) and plug that in. Do you have a dial tone? if not I don't think you've got anything to worry about.

kingshaun2k · 18 Jul 2011 at 11:55

MissChief said:
The charges will only apply if it's a fault inside the house. You didn't listen to the statement the advisor read out to you and onlu heard the charges.

Disconnect EVERYTHING from the line, phones, extensions, everything. Get an old fashioned corded phone (BUY one if you have to, less than £5 for a new basic one) and plug that in. Do you have a dial tone? if not I don't think you've got anything to worry about.

I did listen and i do know i only pay for the charges if the problem is on my end. Ive tried 2 different phones and they both didn't have a dial tone.

MissChief · 20 Jul 2011 at 02:24

So if you have a test socket and it still doesn't work there only a very small chance you'll pay?

marmalade · 20 Jul 2011 at 13:24

Only way to test is to check the wiring to your sockets and if ok then test with a phone. If I lived there I would install a"Master" socket for testing purposes in a close proximity to where the cable enteres the property.