ive been to a few glows and our company dropped them as a affilate because of the call outs we kept getting, certain lines and models are a bit dodgey and the engineers @ glow wernt v.helpful

but call up glow and get one out cuz it ull cost as much as to ring loads of gas ppl and them to come out and fix it and they could prob let you in on some stuff
i remember f9 being a pain, thought of it being blocked heat exchangers, pressure vess. checked the pcb

the glow lads said different things every time, im sorry but all i can say is ask father christmas for a worcester 28i, brilliant