plus net / bt **** up

leigh_boy · 10 Jan 2013 at 14:02

just got my fibre up and running today ( not actaully home yet)
but i was told by bt and plust net i should be getting 69Mb connection with 20 up

so i order the unlimited package and they advised me ican get these speeds when i did the order.

so it goes live

37Mb down plunet web site says estimated 40.

so i call up they say i have accidently been put on infiniaty 1 ( bt terms 40mb connction and not in inifiaty 2 80mb)
they say it can be sorted in 24 hours.

but wats bugging me is that if they say i can get 67, but only get 37 then why cant i get 40?

or are they 2 different technologies?
and will get the correct speeds tomorrow?
will they need to re patch me at the exchange?

ChrisD. · 10 Jan 2013 at 14:16

You won't ever sync at the full 40/80. Same tech. No repatching needed, the switch will happen over night once it's done at their end.

Awahwah · 10 Jan 2013 at 14:31

The change is a pure profile switch that will take effect over night .

leigh_boy · 10 Jan 2013 at 14:40

hmm, odd then how come on there system it says my speeds esitmated are 40 Mb :S?

joelk2 · 10 Jan 2013 at 14:43

leigh_boy said:
hmm, odd then how come on there system it says my speeds esitmated are 40 Mb :S?

your fussing about 3Mbps difference??

nutcase · 10 Jan 2013 at 14:47

Estimated is the key word there.

joelk2 · 10 Jan 2013 at 14:55

nutcase_1uk said:
Estimated is the key word there.

exactly,

i was estimated 69mb down and 20mb up.

i actually get 74mb down and 17up.

estimated is deffo the key word.

Rroff · 10 Jan 2013 at 15:00

You won't ever get the full profile speed anyhow - they quote the profile speeds but due to slight overheads (and upstream QoS on the VDSL modem which I believe doesn't let any one connection use more than 90% of the upstream bandwidth) you will never quite see it - 37MBit on a 40Mbit speed test is about as good as it gets likewise on 80Mbit profile you won't see more than around 76Mbit/s downstream and ~17Mbit upstream (~2Mbit QoS and ~1Mbit to overheads) tops. (You can use around 18-19Mbit upstream in total but you will need to either unlock the modem and disable QoS or have more than one application uploading).

leigh_boy · 10 Jan 2013 at 15:31

joelk2 said:
your fussing about 3Mbps difference??

more like 30!

so its becuase im set on a 40 profile is that correc tand then when i get put on the 80 i should be then getting the propper speds i was estimated of 67 down 20 up

ChrisD. · 10 Jan 2013 at 15:48

leigh_boy · 11 Jan 2013 at 10:27

78 /19 im happy

Steveocee · 11 Jan 2013 at 11:30

**Also BT's (and plusnet's will probably be the same) guaranteed figures are only actually 10% throughput of what you sync at.

CaNsA · 11 Jan 2013 at 14:42

leigh_boy said:
they say it can be sorted in 24 hours.

Thats like... tomorrow!
:eek:

413x · 11 Jan 2013 at 22:51

Be grateful.. 2down 0.5 up.. And that's a 8x improvement

Orcvader · 11 Jan 2013 at 22:59

leigh_boy said:
78 /19 im happy

Is that the speeds you're getting now? Then enjoy them

.

leigh_boy · 12 Jan 2013 at 09:16

Orcvader said:
Is that the speeds you're getting now? Then enjoy them .

indeed it is

bremen1874 · 12 Jan 2013 at 15:46

As this is a very recent install, can you tell me what they're supplying as a router? Thanks.