Plusnet devices disconnecting, will a new router fix this?

drumlegend

drumlegend

drumlegend

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8 Apr 2013
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Hi all, I've been with Plusnet for a week now on their fibre plan. Last night I was on a whats app call and it kept disconnecting, I viewed the event log on the router and it confirmed it was all of the devices in the house.

What I would like to know is, would it be worth replacing the router completely and buying a third party one instead?

If so, what would you lot recommend?

Thanks in advance
 
I had one of their routers as it stopped me being a on 12 month contract years ago and I brought a TP-Link that was cheap which fixed it for me. I wasn't exactly disconnecting but it would drop the WI-FI to stupid speeds.
 
Doogles said:
I had one of their routers as it stopped me being a on 12 month contract years ago and I brought a TP-Link that was cheap which fixed it for me. I wasn't exactly disconnecting but it would drop the WI-FI to stupid speeds.
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I've heard the Plusnet routers are completely pants, its just frustrating being disconnected constantly. Maybe it's a line issue butIim hoping it's now and a new router might fix the issue
 
If it's the new plusnet router that looks like a bt homehub in white you'd be better off getting your own router.
 
I've got one of the newest ones, it works most of the time, but sometimes drops HTTP for a few mins and can't load any websites, but streaming netflix etc works fine.

Occasionally certain devices cannot get a connection, resetting the router seems to fix this.

So yeh, it's pretty pants. Interested to hear what other people have upgraded to because I fully intend to before long!
 
Glanza said:
If it's the new plusnet router that looks like a bt homehub in white you'd be better off getting your own router.
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That's the exact router that I have, I would like a router with built in modem so I only need one box.

Do you have any suggestions. Finding it difficult to pick one due to seeing bad review on all of them.

I need one with decent signal and one that will give me a decent speed. I can only get 38mb on my street so it would be nice if it would maintain an average speed of around 30-32
 
I'm also interested in this, I have the older Thomson router and the separate Openreach modem, I'm happy to keep the modem but the router is starting to mess about, my wifi signal seems to be a lot weaker than it has been and I get instances where it drops out completely for a few moments and all devices loss wifi.
 
I use a Netgear Nighthawk D7000, its a combined modem router. I used it with Sky fibre and now use it with BT fibre. It just works for me and is rock solid stable. Not cheap though.
 
I'm currently using the TP-LINK Archer VR900 AC1900 Wireless Dual Band Gigabit VDSL2/ADSL2+ Modem Router but might be out of your budget.
 
ASUS RT-N66U I've just moved from one of those granted mine is a few years old but I had to use the BT openreach bridge box to get connected.
 
drumlegend said:
Bridge box? Can't I just plug it straight into the phone line port?

Into the micro filter
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If you don't want to use the bridge box (white bt box that goes between your phone socket and router) then you'll need to get any router with a vdsl port, it's that what allows you to plug direct into a router.
 
Glanza said:
If you don't want to use the bridge box (white bt box that goes between your phone socket and router) then you'll need to get any router with a vdsl port, it's that what allows you to plug direct into a router.
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I've just bit the bullet and bought it from here. I heard the Asus has a built in modem so I can get rid of my plusnet modem and just plug this into the main socket. Is this incorrect?
 
Glanza said:
If you don't want to use the bridge box (white bt box that goes between your phone socket and router) then you'll need to get any router with a vdsl port, it's that what allows you to plug direct into a router.
Click to expand...

Are you talking about the white modem that BT sometimes supply?

I don't have one of them and never have, that's just the modem but Asus has built in modem so should mean I don't need anything else
 
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