Plusnet fibre any good?
- Thread starter Jaskaran
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Associate
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IIRC correctly what they provided was a 40/20 product, then they switched to 40/2 - as Avalon points out this saves them a measly £6+VAT per year over 40/10. 2Mb upload is a very regressive product and all for the sake of 50 pence/month.
AFAIK the only profiles ever offered at wholesale for normal residential VDSL were 40/2, 40/10, 40/15, 55/10 and 80/20. Of those the only 40/15 has been pulled and 55/10 is new (i've not seen it offered despite being available for a few weeks), in fact when Plusnet went to 40/2 I hoped that it was a step towards offering three core services, a budget 40/2, normal 55/10 and pro 80/20. It may still be, but so far they haven't. 40/20 would be nice but it's not something i've seen or am aware of.
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Associate
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Knowing the way the wholesale pricing structure works that makes no sense. 80/20 costs them at wholesale £30.60+VAT a year more than 40/10 yet to save £6+VAT a year they'll drop new subscribers to 40/2. Yes they make a decent margin on the line rental and any calls made, but the broadband is a loss leader to begin with in Y1 inc connection, upping that to 80/20 and then limiting it down just makes things worse.
Soldato
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Ok, so i'm gonna backtrack slightly.
Just got onto support webchat straightaway, asked why my speeds were half what i expected and straightaway they've pnned by speeds to 80/20. Just requires a router reboot when i get home.
That.....is certainly the best service i've had from them. Took less than 3 mins from start to finish on webchat.
Just got onto support webchat straightaway, asked why my speeds were half what i expected and straightaway they've pnned by speeds to 80/20. Just requires a router reboot when i get home.
That.....is certainly the best service i've had from them. Took less than 3 mins from start to finish on webchat.
Soldato
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Ok, i'm do an almighty U-ee on my backtrack.
Got home, no t'inernet. Webchat guy did tell me to reboot router to get new higher speeds.
Did that, still no internet. I rang them and was greeted by 30mins wait time on phone.
I had to resort to webchat on my phone (whilst i maintained the 30 min wait on the phone) which had a tenuous 3g signal at best. Told me to reset router (sticking pen up its a*se for 10 secs) so i did and internet came back on so i ended the wait on the phone call (after 19 mins on hold).
2 mins later the frikker went off again. So i reset it again and still a red light. I rang them again and again, another 30 mins wait time. Webchat was no longer available.
Eventually after a 3rd router reset it came back enough for me to login to webadmin and by running connection test it seemed to force it to sort itself out and internet stayed on.
Ran a speedtest and was still getting 45/20.
Flippin useless as my first post in here.
Got home, no t'inernet. Webchat guy did tell me to reboot router to get new higher speeds.
Did that, still no internet. I rang them and was greeted by 30mins wait time on phone.
I had to resort to webchat on my phone (whilst i maintained the 30 min wait on the phone) which had a tenuous 3g signal at best. Told me to reset router (sticking pen up its a*se for 10 secs) so i did and internet came back on so i ended the wait on the phone call (after 19 mins on hold).
2 mins later the frikker went off again. So i reset it again and still a red light. I rang them again and again, another 30 mins wait time. Webchat was no longer available.
Eventually after a 3rd router reset it came back enough for me to login to webadmin and by running connection test it seemed to force it to sort itself out and internet stayed on.
Ran a speedtest and was still getting 45/20.
Flippin useless as my first post in here.
Associate
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- 31 Jan 2011
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- Hampshire
I could not be happier with plusnet. I was told at install i would get 55 mbps but i actually get 72/19 i have done for the past 3 years. Never had to call them as its not dropped in 3 years. The static I.P was the major selling point for me. i was with BT infinity before and there is no difference apart from its cheaper and i can have a static i.p
As with above I would say that Every ISP will have long wait times during peak times and also certain staff members that dont care. when i get a useless one on the phone i just tell them and ask to speak to some one else. Ultimately im the bill payer and if im not happy with the person on the end of the phone or what they are telling me i ask to be put through to some one else until i get some one who can do what i need.
As with above I would say that Every ISP will have long wait times during peak times and also certain staff members that dont care. when i get a useless one on the phone i just tell them and ask to speak to some one else. Ultimately im the bill payer and if im not happy with the person on the end of the phone or what they are telling me i ask to be put through to some one else until i get some one who can do what i need.
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- 22 Aug 2003
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I am coming to the end of my 18 month 38mb Fibre contract and also have the BT HD sports add on and the toal bill is about £41
I only watch BT sports for the UFC fighting and feel its now far too much for a couple of events each month
and to be honest I have had no problems with Plusnet... but I want to go back to standard Broadband as I dont see a massive difference in everyday surfing the net
so thinking of going elsewhere for normal B/Band and the BT sports
I have a sky contract how much do they charge for BT sport any one know??
I only watch BT sports for the UFC fighting and feel its now far too much for a couple of events each month
and to be honest I have had no problems with Plusnet... but I want to go back to standard Broadband as I dont see a massive difference in everyday surfing the net
so thinking of going elsewhere for normal B/Band and the BT sports
I have a sky contract how much do they charge for BT sport any one know??
It's an obscene amount for what it is - BT are over pricing BTS at wholesale. You can easily view those events in a number of other ways with a little effort.