Soldato
- Joined
- 1 May 2003
- Posts
- 11,114
I wouls like some advice as I am sure I have just been given the brush off with a question I have put to Plusnet. The question is asked them was as follows:
Dear sir/ madam,
I have moved home in May this year. I updated my details with you and I was informed the because my package is the Broadband Premier at £21.99 a month, I would be upgrading to an 8Mb connection from 2.2Mb. it has been about 3 months since the testing was completed as I could tell because in the testing period, my line was up to around the 5Mb+ mark. Since then my speed has been around the 3.4Mb and nothing higher, and after 21:00 every night this then drops to 2.5Mb. These speeds are nothing like the 'upto 8Mb' that your comapany said it would deliver, and TBH its not even half way. I was told in an earlier email that if my line could not reach these speeds then my monthly bill would be reduced to compensate the loss of speed connection.
Regards
The is is answer I recieved from Plusnet
Your thoughts please
Dear sir/ madam,
I have moved home in May this year. I updated my details with you and I was informed the because my package is the Broadband Premier at £21.99 a month, I would be upgrading to an 8Mb connection from 2.2Mb. it has been about 3 months since the testing was completed as I could tell because in the testing period, my line was up to around the 5Mb+ mark. Since then my speed has been around the 3.4Mb and nothing higher, and after 21:00 every night this then drops to 2.5Mb. These speeds are nothing like the 'upto 8Mb' that your comapany said it would deliver, and TBH its not even half way. I was told in an earlier email that if my line could not reach these speeds then my monthly bill would be reduced to compensate the loss of speed connection.
Regards
The is is answer I recieved from Plusnet
Our records show that your current expected Data Transfer Rate is [ 2272 ]
During the life of your product BT will periodically alter your download speed
to what they consider your line to be capable of at the time. This can happen
due to fluctuations in noise and the consequent reductions or improvements to
the quality of your line as a result of this.
From time to time your equipment may report a significantly higher sync rate
than this. This is not necessarily an issue as it can take BT a number of days
to upgrade your download speed after a period of deterioration. In these
instances we suggest you reboot your equipment once a day for a period of 5 days
to allow your connection to retrain.
Customers on ‘Up to 8Mb’ should note that Broadband DSL Max is a rate-adaptive
technology, and that data throughput (BRAS Data Rate) will vary dynamically
according to technical issues affecting your line speed. Customer Support will
not be able to influence this value where the data rate is not a ‘fault’. If
you believe you are experiencing a broadband fault, please use the Fault
self-test tool via the Help Assistant. This will allow you to run some basic
tests and raise a fault if required.
It should also be noted that Maximum Stable Rate (MSR) is a value determined
during the initial 10 day period after Max is provided, and is used as a
benchmark for future fault investigation. This value is NOT a guarantee of
consistent speeds. Please read the ‘Get Ready for High-speed Broadband’ page
for further details.
The speed at which your modem or router connects to your broadband connection is
known as your SYNC Rate. This is independent of the BRAS data transfer rate
(throughput).
Regards,
Chris Parr
Your thoughts please
Last edited: