Plusnet & maxdsl .. what next

wellibob · 3 May 2006 at 20:03

i noticed the other day that my router reported faster upload and download streams . Im on a wait for maxdsl, and assumed that was what is going on. I could upload from 30 kbs to now 50 kbs. fine, thats 448 as reported by the router. Download speeds where solid at 122, which is fine for a standard 1 meg connection, but my router now reports 3684 as the download stream, but still 1 meg download speeds. I got in touch with plusnet, who said maxdsl does this and should wait for it to settle down. I didnt stop there and kept asking questions, to which after several mails and post resulted in plusnet saying, im not on maxdsl yet, and they dont know why i can upload faster now, as according to them im still on BT IPStream Home 1000. They suggested they can look into it further, but may lose the faster upload speed. They didnt report on why the router reads 3684 as a DownStream Connection Speed , and it`ll only pull still at 1 meg speeds. Think they need some heads slapping about. i await a further response from plusnet, and to top it off, i now know of another 2 friends who live local to me, also on plusnet who are reporting the same situation as me !

T180985 · 3 May 2006 at 20:12

what you need to do is call your ISP and get them to contact BTW and ask them to remap their BRAS as that will increase your data throughput

tolien · 3 May 2006 at 21:28

You are on Max. As for whether it's the BRAS screwup or not, try the BT Speedtest (FAQ).
If it's also about 1Mbps, then it is the BRAS. If it's faster, it's Plusnet.

wellibob · 3 May 2006 at 23:40

Plusnet say im not on maxdls, never was, just my exchange is (thus the results shown in my router), which i already knew. They claim to be able to process 700 a day, and one has to wait (again i know this) Awaiting more from them on this matter.

Phil99 · 3 May 2006 at 23:48

Your line is 100% on MaxDSL.

It's just PlusNet haven't configured your account yet/your BRAS profile (BTw) still needs to sort itself out.

tolien · 3 May 2006 at 23:54

wellibob said:
Plusnet say im not on maxdls, never was, just my exchange is (thus the results shown in my router), which i already knew.

The gaping hole in that logic is that if only your exchange was enabled your sync rate wouldn't have changed...

wellibob · 5 May 2006 at 12:15

According to plusnet i should see speeds of 250 kbs (even there software now says i should have it !), but still it stays at 1 meg speeds :mad:

Phil99 · 5 May 2006 at 12:35

You should see speeds of up to about 400KB/s more like.

Ask them to check the BRAS profile BT have set.

wellibob · 5 May 2006 at 12:58

Getting a reply from them now seems to have to come to an end. They havnt confirmed wether im on maxdsl or not, bit crap aint they. :mad:

wellibob · 7 May 2006 at 17:04

B RAS wasnt changed by plusnet, but now is . Download speeds are as they should be for a 3684 maxdsl line

smids · 7 May 2006 at 17:59

wellibob said:
B RAS wasnt changed by plusnet, but now is . Download speeds are as they should be for a 3684 maxdsl line

Plusnet always needs a good kick up the ass to get them going - I know, I've been with them for the past few years.

hedgey · 8 May 2006 at 02:47

hang in there. im on plusnet and i get

622,262,272 bytes transferred in 00:13:11, 786,677 bytes/sec :eek:

took 4 days for BRAS to change to 8k