Point to Point broadband in Flat- Please help

Aziren2021

Aziren2021

Aziren2021

Associate
Joined
18 Oct 2023
Posts
8
Location
United Kingdom
So we moved into a flat recently and the Wifi Is shocking, not matter what ISP you choose you are limited to 11 Download and around 2 Upload. More than one device streaming will bottleneck all the others significantly. It is a small flat with Hollow walls so Im not concerned about the Walls blocking connectivity in any way.

I contacted Openreach to see if perhaps the issue was on their end, and after investigating this was their findings:
It looks as though this building has ethernet/Point to point broadband, which is sometimes referred to as business broadband. This is paid for privately, so we are unable to assist with queries regarding Ethernet network and services.

Whilst I vaguely understand the concept of it, could someone provide further detail into how this works in regards to a block of flats (For example- other flats in our block are also limited to these speeds, no matter what ISP you choose)

I work in IT so you can speak Nerd...I am just lost as to why this is used in a block of flats. It is important to know there is a fabric shop beneath the flats, I assume its to do with that

Is this something that we can change, It is unlikely our landlord will fork out money to change the Infrastructure of the block so am I stuck in a dead end?
 
Have you done a speed test via ethernet cable? Is the WiFi on 11mb because that's all the line will do?

I'm in 500mb FFTP and get 500 via ethernet or wifi 6
 
Haze said:
Have you done a speed test via ethernet cable? Is the WiFi on 11mb because that's all the line will do?

I'm in 500mb FFTP and get 500 via ethernet or wifi 6
Click to expand...
I have done test Via Ethernet and Via Wifi in every room in the flat (3 rooms)

The max I got, when no other Device was connected, was 17Mb Download and 5 Upload

But on average, with no more than 3 Devices on at any given time (Two phones and a console or TV) it is around 11 Mbps

As I said, our Block of flats is not using Fibre through to premise but rather Point to Point broadband
 
I am confused how anyone on here can help, you have Identified the problem, and it is only something the landlord can deal with, unless you can get you own fitted to the flat?
 
pepp77 said:
What actual equipment do you have in your flat. Socket, devices etc?

Also do you have a public ip if you go here - https://www.whatsmyip.org/

Kinda sounds like a single connection to the block shared among the flats?
Click to expand...
At work currently so Cant provide the IP, there is one Openreach Socket in the household (This is what the router is going into)

In terms of Devices we have a few, but only 1 is on at any given time. So for example our TV, and our two Phones
 
Haze said:
What it sounds like to me as well, still confused how op expects us to tell him, why his landlord went down this route....
Click to expand...
Once again I was not asking for help, I understood the basics of it, I was trying to find out if this was a more common thing, if it is something someone else had seen before and had a work around. I was not asking for a fix to an issue that evidently is not down to me to fix
 
This, is strange. Not a setup I've heard of. Point to point would normally just be to share property 1's net with property 2,or to create a Lan etc. Not to share net between separate private flats.
So do you not have a phone line?
Or any fttp options?
Is the ethernet port, the WiFi, or the broadband that is being limited to 10mbps?
Who's paying for it and why are they letting/forcing you to use it?
It's not a case of its say company 1's hardware and you have to sign up with them to get actual speeds and otherwise you just get a basic access?
I'm pretty sure you should be able to just ignore it and ask bt/virgin for a line to your property?
 
Ch3m1c4L said:
This, is strange. Not a setup I've heard of. Point to point would normally just be to share property 1's net with property 2,or to create a Lan etc. Not to share net between separate private flats.
So do you not have a phone line?
Or any fttp options?
Is the ethernet port, the WiFi, or the broadband that is being limited to 10mbps?
Who's paying for it and why are they letting/forcing you to use it?
It's not a case of its say company 1's hardware and you have to sign up with them to get actual speeds and otherwise you just get a basic access?
I'm pretty sure you should be able to just ignore it and ask bt/virgin for a line to your property?
Click to expand...
Thank you for the Reply- this is mainly what I was looking for

In regards to your Questions- The broadband is limited, our guaranteed speed is 17Mbps, and we have that on Rare occasions. No Mattere what ISP we use, we are Limited to them speeds

Furthermore Virgin, Sky wont offer us a broadband service when you go online to Search up your Postcode, presumably because of this Point to Point broadband

In my mind, My assumption is the Business below our block is using Point to Point and then it is being distributed amongst the block, or the Building has just been setup in such a way purely to save money on the Landlords's behalf? I am unsure exactly

Is it possible to contact Virgin directly and ask for a line? Is this not something that would have to be passed through our Letting agents/Landlord? (Alsoi there is no FTTP options)
 
So when we moved in- I went hunting around for the best Deal/Speeds with Multiple ISP's, but All of them were limited to them exact speeds

I contacted Openreach and they're the ones who stated it was using Point to Point Broadband- So I am not sure how the users in the flat are able to have different ISP's.

They may have been wrong, Thats what I am trying to work out too
 
Aziren2021 said:
As I said I was not looking for a proper solution, I was seeing if anyone else had a similar issue or if someone could offer a bit more insight into the issue. Like the user above has been doing.
Not trolling
Click to expand...
no one is trolling, but no one has heard of Point to Point broadband in this context.

Whilst we've established it clearly isn't FTTP based on speeds, it could still be Fibre To The Cabinet (FTTC), or even an older ADSL2 product.

It'd be useful if you could post results from one of the checkers that show which products are available e.g. the one on the BT site or:
 
It would also be helpful if you could show us pics of the router / equipment you're using, what type of socket you're plugging into, etc.
 
It does seem weird that the BB is maxing out at that speed, unless that's just what the adsl2+ expected speed is, and this point to point thing is someone being confused.

Pics will help. Of the socket and modem/router/kit that comes attached.
And of a service availability checker as requested above.

I wouldn't expect a flat landlord to have anything to do with your net setup unless they live there too. Building management company might if its something for the whole block of flats, but I guess if its just a couple above a business premises maybe that's it.
As for getting a line installed, I know having a second line is free, but I think first one costs a bit, will depend though as technically the business premises will have one already etc.
Virgin I'm unsure, if they are in your area i think it's just a case of ordering it then they install the last little bit.
It seems very strange to be able to order anything via your own isp if the landlord has a service and is sharing it in any way with you. That's the bit that is confusing everyone, as if a service is already in place you can't order anything on the same connection without ending the current service.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom