Poor Support from Corsair (Rant)

kitkat9933 · 1 Mar 2018 at 10:43

Corsair Nick said:
@kitkat9933 I was able to review the comments in your ticket with one of the other Technical Support Agents. From all the troubleshooting that was discussed, it seems as though PUBG could be the issue since you mentioned it was only seen when playing that specific game title. If this was a hardware issue, the buttons wouldn't work in any form or fashion with or without software.

What I would recommend is exporting all your profiles from CUE (listed under the hamburger sign in CUE next to your profiles), then delete them, and create a simple one key remap to one of the actions in the game. This should eliminate the possibility of one of your profiles being problematic and identify if the game is causing an issue.

@Corsair Nick , I mentioned I wasn't just PUBG, it was any game whatsoever, as well as anything that is full screen and not windowed.

The issue to me seems to be software based.

Corsair Nick · 1 Mar 2018 at 19:34

Did you have any luck with just having a fresh profile and no other ones in CUE?

WantoN · 1 Mar 2018 at 21:02

Corsair Nick said:
Did you have any luck with just having a fresh profile and no other ones in CUE?

Multiple profiles crashes my cue out completely too.

Seems a very limiting issue that renders parts of the software useless if this is the case.

kitkat9933 · 1 Mar 2018 at 21:13

Corsair Nick said:
Did you have any luck with just having a fresh profile and no other ones in CUE?

Well originally I only had one, but just to check I did it again and same thing.

I had no issues at all until the new version.

Swifty55 · 2 Mar 2018 at 17:51

kitkat9933 said:
Well originally I only had one, but just to check I did it again and same thing.

I had no issues at all until the new version.

Have you searched if there are reports of the same issue happening?

Also - if I have missed this I apologise, but have you tried it with CUE running in administrator mode?

kitkat9933 · 2 Mar 2018 at 21:31

Swifty55 said:
Have you searched if there are reports of the same issue happening?

Also - if I have missed this I apologise, but have you tried it with CUE running in administrator mode?

Nothing too similar and have also tried administrator mode.

kitkat9933 · 6 Mar 2018 at 19:19

9 weeks in and still no real progress...

Can’t use the items I’ve paid good money for...

Corsair Nick · 7 Mar 2018 at 02:27

Sorry for the delay. I brought this issue up to our head developer to review. Have you tried rolling back CUE to the previous version? Also, which version of Windows are you using, and have you performed all of the latest updates?

kitkat9933 · 7 Mar 2018 at 09:01

Corsair Nick said:
Sorry for the delay. I brought this issue up to our head developer to review. Have you tried rolling back CUE to the previous version? Also, which version of Windows are you using, and have you performed all of the latest updates?

I can't rollback to a previous version as the Void Pro Wireless headset isn't support on previous versions which is what I got which forced me to update the version. I am running Win 10 Pro 64 bit and fully up to date.

kitkat9933 · 10 Mar 2018 at 13:44

Update: Just got an update to CUE this morning which seems to have solved the issue

joshwba1200 · 14 Mar 2018 at 23:54

gotta admit corsair have some of the worst reps i have spoke to