Thanks for posting that, I've heard before their RMA service was worthless....the one that jumped out at me was the burned PCB - so they design a shoddy product, it almost catches fire: "sorry bud, warranty void" PMSL.
I've had asus products in the past, but from now on will only consider them if second hand and already out of warranty (and cheap!)
@ScottiB - Do you know if Giga are still UK based, thought I read somewhere they'd dropped that since brexit? I know
@GIGA-Man appears to have moved on, or at least gone quiet on here so that would put me off! I'd still give EVGA a shot even if I have to pay postage to EU, as they at least allow cooler removal, but alas I want an AMD card so not an option
Basically shocking what they class as CID and some things don't even cause damage maybe cosmetic only and who cares when you want your item working again but they will of course refuse it because paint peeled off .. seriously one of the reasons below their bad paint job peels off means no warranty.
Never buying ASUS again after reading all that and same with Lenovo they are copying ASUS CID pages too. Just a heads up for all, so you understand what you are buying and how they will treat you if it fails (basically you need to take a lot of pictures before RMA, or they will cause damage and blame the customer), read the last part that is on reddit, a customer that had an issue.
This is for :-
Motherboard Customer Induced Damage
https://www.asus.com/support/article/568/
[LCD Monitors] Customer Induced Damage (CID) criteria
https://www.asus.com/support/FAQ/1045053/
[Notebook] Customer Induced Damage (CID) criteria
https://www.asus.com/support/FAQ/1044955/
Customer Induced Damage
https://www.asus.com/uk/support/article/568/
Lenovo seem to be copying ASUS too...even same images they are using and reasons.
https://support.lenovo.com/gb/en/so...induced-damage-cid-guide-laptops-and-desktops
This is worth reading at reddit :-
https://www.reddit.com/r/ASUS/comments/i7c6hm/rma_support_guide_support/
RMA Support Guide [Support]
This guide is here to help you go through the RMA process and win any unfair disputes.
If you're reading this there's a high chance ASUS is giving you some trouble about your RMA.
- Firstly, I want to get some basic stuff out of the way.
Before you ship out items for RMA, make sure you take pictures of the item that show
every nook and cranny are undamaged before you send it out. If you didn't, you might not have a strong case. If you shipped it out using ASUS's label, FedEx will not allow you to make a claim. ASUS is the one who has to go through the process, and they likely won't. If you shipped it out via your own means, then you should be able to make a claim with that company if your product was damaged.
- Secondly, talking with customer support.
If your item was under warranty before sending it and it was damaged during the shipping and handling process to ASUS and they claim it has CID (Customer-Induced Damage) that voids the warranty, you will likely have to escalate the issue. If it is truly not your fault, dispute the CID via the form they sent and email customer support with your evidence that you have of shipping it out undamaged (pictures, etc). If they get back to you and don't accept the dispute, you will have to escalate it.
Reach out via their CEO email found here:
https://www.asus.com/us/support/article/787 . Explain it in detail and a nice man by the name of Ryan should help you.
I did this after 2 weeks of ASUS wanting me to pay retail to repair my damaged motherboard. Within 4 days of contacting him I received a brand new motherboard for free.