I got a refund from PTI Europe and Amazon took the money. The refund came a couple of days after amazon recharged me for it.....
I wonder if it is worth asking for the lost interest on the £11.49 I was out of pocket for on those two days![]()
11.49 * 4% * 2/365 = about a quarter of a penny.
I suggest you write a strongly worded letter at the first opportunity!