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Possible USB 3.0 front panel I/O issue?

Discussion in 'General Hardware' started by Vidar, Oct 20, 2017.

  1. Vidar

    Mobster

    Joined: Dec 18, 2008

    Posts: 3,848

    Location: Liverpool

    Hi Guys,

    So have recently migrated over to my new case (Be Quiet! Dark Base Pro 900 in white) and have discovered that one of the two 3.0 ports appears dead, while the other works perfectly. They're both connected to the motherboard via the same cable.

    I've gone into device manager and the only issue I can find in there is one of the "standard sata ahci controller" which is showing an An I/O adapter hardware error has occurred. I'm hoping this is an easy fix and not a hardware issue as I'll be damned if I'm ripping my system out and sending the case back.

    Just to be clear there is no reported errors in USB controllers drop down.

    I can't understand why one port works, while the other is dead when both are connected by the same cable etc and that the only issue is the ahci controller.
     
    Last edited: Oct 20, 2017
  2. Vidar

    Mobster

    Joined: Dec 18, 2008

    Posts: 3,848

    Location: Liverpool

    Anyone? I'm finding this really frustrating...
     
  3. Ken

    Wise Guy

    Joined: Apr 28, 2004

    Posts: 1,013

    Have you tried unplugging the USB 3 cable to the motherboard and checking for bent pin/s on the USB 3 header? Also try the cable on another header if your motheboard has a 2nd one available.
     
  4. Vidar

    Mobster

    Joined: Dec 18, 2008

    Posts: 3,848

    Location: Liverpool

    Sadly only have the one header but will check tomorrow for any bent pins.