posting mouse to logitech

ash_scotland88 · 20 Oct 2011 at 11:09

Have to send mine back and just wondering if a padded envelope* would be enough?
I can't find the original packaging and unsure how to secure it like how they advise to do.

spanks

*the type with bubble wrap in them.

MooMoo444 · 20 Oct 2011 at 11:14

Wrap it like you're sending a raw egg back to them.

ash_scotland88 · 20 Oct 2011 at 11:35

will need to see what I have then.

Morgoth · 20 Oct 2011 at 11:37

I'm quite surprised you're having to send back the whole mouse.

loltim · 20 Oct 2011 at 11:39

Morgoth said:
I'm quite surprised you're having to send back the whole mouse.

which bit would you send back?

Strife212 · 20 Oct 2011 at 11:42

I advise the opposite, wrap it in the cheapest way possible. They don't care one bit about getting it back, they just want to make sure you're not ripping them off.

Kol · 20 Oct 2011 at 11:43

I have to say, Logitech and their customer services is second to none. My Harmony remote (which must be about 2.5years old) stopped working recently due to a swollen battery. I just sent them a message with all the details and their 1st response was to set it aside until my new replacement arrived, simply requesting my address.

A couple of days later, a brand new retail package arrived and they just asked me to bin the old one. Easiest RMA I've ever had.

mistercrabb · 20 Oct 2011 at 12:28

Suspend it in raspberry jelly and just stick it in the post.

Morgoth · 20 Oct 2011 at 12:33

loltim said:
which bit would you send back?

They asked me to cut off the usb input and send that.

Haggisman · 20 Oct 2011 at 13:15

All I've usually had to send them is a photo of my old one in little bits

Maybe it's something to do with that thread that was around a few months ago, about the guy on the bay selling suspect RMA stuff?

mrk · 20 Oct 2011 at 14:49

They asked me to destroy my old mouse and post a pic.

So I drove over it with my car