I'm going to, I've got an electrician coming over tomorrow.
Doesn't connecting the earth wire to the backplate create a danger of electrical shock? I mean the screws on the front of the socket have a voltage across them because of it, so touching them could produce a shock. If the backplate was not connected to the earth wire than this danger wouldn't be there surely?
It's called bonding, it's protection against the socket becoming live, the fact you have voltage is the worrying part! You say live and neutral are transposed? I would be. Healing other sockets to see if they are th same.