Power Surge - Computer won't turn on

Dean147 · 7 Feb 2013 at 18:51

Last night a usb cable got pulled out of a usb port by accident and broke the usb port causing a USB power surge.

When trying to shut down the computer last night the computer was automatically restarting itself so I switched it off by the switch at the back.

Then trying to use the computer today the computer wont turn on.
No power, no lights, no fans.

Any ideas or is the only answer the power supply has failed.

Thanks

wazza300 · 7 Feb 2013 at 18:55

checked the fuse in the plug? blown fuse or psu or mb

Dean147 · 7 Feb 2013 at 19:07

I tried a different power cable. No luck.

wazza300 · 7 Feb 2013 at 19:10

have a spare psu to try? or paperclip test?

can leave out the mb battery for 30mins but id think atleast the mb lights would light up if it was a corrupted cmos,worth a try though

Dean147 · 7 Feb 2013 at 19:31

I tried the power supply in a different machine and it worked. Paperclip test?

wazza300 · 7 Feb 2013 at 19:33

no point if it works in another machine

can try leaving the cmos battery out for 30minutes

its probably mb problem

paperclip test (google it)shorts the psu pins and if fans spin then its working ect

Dean147 · 7 Feb 2013 at 19:37

Motherboard?

Just the case of replacing it then?

TwsT · 7 Feb 2013 at 19:40

yup just contact the supplier if it's us you can raise a support post in the customer service section at the top. If it's not us then contact them as per the contact details on their website.

you can also ring 0871 200 5053 in office hours or a send a webnote via the contact us page Although I find the forum much easier to use than either of those options.

Dean147 · 7 Feb 2013 at 19:46

TwsT said:
yup just contact the supplier if it's us you can raise a support post in the customer service section at the top. If it's not us then contact them as per the contact details on their website.

you can also ring 0871 200 5053 in office hours or a send a webnote via the contact us page Although I find the forum much easier to use than either of those options.

Hi, yeah I bought the motherboard from here, in September.

Do I just create a post in the customer service section of the forums just stating the issue, what can Overclockers do about the issue anyway?

Thanks

TwsT · 7 Feb 2013 at 19:48

yeah I'm still at work so i'll sort it for you now

http://forums.overclockers.co.uk/forumdisplay.php?f=119

shoudl be fine only you and staff/mods can see the posts.

Dean147 · 7 Feb 2013 at 19:52

Ok, great. What information do I need to post?

TwsT · 7 Feb 2013 at 20:10

I've replied and sent you the RMA details.

Dean147 · 8 Feb 2013 at 12:24

Thought I'd update this post too in case anyone has a similar problem.

I left the CMOS battery out over night, and set it all back up the next morning. The motherboard and everything then worked fine. I guess the BIOS settings needed resetting after the power surge.

Hope this helps others.