Powerhouse Fitness Issues

spengos · 2 Aug 2015 at 12:02

I know lots of people on here have ordered gym equipment from them but has anyone had any issues with their customer service and did you get things sorted?

I ordered a load of stuff from them a month ago but only half of it arrived. They continually lie to me on the phone and tell me they will send the rest but then it's wait a few days and call again. You can't speak to anyone in charge and they can't issue refunds without authorisation.

I'm so sick of it that I'm seriously considering legal proceedings, but I haven't a clue how to start or if there's anything else I can do to get things resolved. If they weren't located all the way up in Scotland I'd go pay them a visit.

Jon33 · 2 Aug 2015 at 12:10

I've ordered twice from them, first time I got a rack, barbells, plates etc and no problems. In fact the stuff I ordered on the website went out of stock just before my order went through so they rang me and discounted some more expensive stuff for me.

Second time I ordered an EZ curl bar which wasn't formed properly and was longer on one side of the curl that the other. Eventually I got a replacement bar but it did take around a month to get it sorted after multiple emails and calls.

SixTwoSix · 2 Aug 2015 at 12:16

I had some issues with my squat rack, weights and bench. Order went through fine then heard nothing for a few days, just an order confirmation.

Phoned them up, got told stuff was with a courier and they'd contact me to deliver. They never did, contacted PF again a few days later, got the courier name, called them and got told they'd only just received the items.

Once I was in touch with the courier, the delivery went quick.

They also messed up and sent me a weights set which was worth about £40 than the one I ordered, no complaints for that though.

It seems as though as soon as they have your money, they don't really care about letting you know when you're getting your gear.

uv · 4 Aug 2015 at 21:49

My order was a couple of years ago now, but they didn't have the bench I ordered in stock - I got a more expensive replacement as a free upgrade. They also didn't send out a lat-pull-down tower I ordered, but I got it after just one online chat session.

Not too competent in my experience, but cheap and quick to turn around any issues!

MartynB85 · 5 Aug 2015 at 17:40

I wouldn't order from them again to be honest.

I bought a power rack, with lat attachment and weights. I was missing a box of weights and they sent me the wrong lat attachment for my rack. Their customer service is terrible, I have called them quite a few times and you're lucky if they answer. When they do, you then get transfered to another 'department' that then doesn't answer. I have had a better response via email, but I am yet to receive my kit.