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Premium Priority Warranty

So. I've just rung them up again, and been told that the premium priority warranty is actually with the manufacturer still. Meaning that the product still takes a good few weeks to sort...

So for anyone thinking of taking a product because it has premium priority warranty thinking that it'll be a quicker turn around, I'd suggest thinking again, as it seems to be a complete waste of time.
 
I would see this through. I'm sure there will be a few people monitoring this thread. I expect this sort of thing from politicians but from OcUK, No. Certainly hurts FatBoy's previous efforts to look after customers.
 
I agree, over Christmas as I was getting the card, fatboy did wonders making sure to keep everyone updated on stock, swapping orders to get people a card in time etc etc. Is there some way I can reach him direct? possibly via the forums?
 
That sounds like tosh

what is the point of advertising something with Premium RMA service if it is identical to an item without.

In the unlikely event of your card failing within 2 Years, OcUK will replace your card with a brand new one, pending testing within our standard RMA terms and conditions.

This states OcUK will replace your card NOT the manufacturer. I know of at least one other person who purchased an XFX card just because of this statement. Thank the lord his has not died !
 
after a quick message and a point to this thread, Defiant83 quickly sorted a replacement and agrees that I should have had a replacement from OcUK straight away...
 
like me you had to pester, glad its being sorted for you.

I don't understand why they try and get away with it, good customer service will always promote further custom.
 
Would be nice for an OcUK employee to post in this thread explaining why their staff on the phone replied in this manor....
 
Honest mistake maybe? At least you've got a replacement sorted and been told it should have been dealt with much quicker, nice turn out in the end
 
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