Prob with Logitect Illu Keyboard

cu3ed

cu3ed

cu3ed

Soldato
Joined
26 Jan 2006
Posts
12,563
Location
Belfast
Not so long I got one of these brand new, how ever for some reason the "6" key and a brokem hinge on it, now, its still pretty new, i have treated the thing like a precious ornament, and have not dropped spilled or done anything to it..any ideas what I could do?

KeyBoard3-Web.jpg


KeyBoard2-Web.jpg


KeyBoard1-Web.jpg
 
Got a response, tho not sure what to make of it.

The dont seem to have a problem replacing it, tho I have the option to send it back...which is Phoenix Az, a tad far for a warrenty return

Or...

Send a copy of my recipt, tho I dont think I have teh mail confirmation anymore, jsut the processed order from Amazon....if I made ascreen shot of that would that be enough?
 
The "u" clip on teh key is broken, but it was wobbly and not sitting straight for ages, then was typing away and noticed it sitting up as in the first pic, in fact if they jsut sent me a new key, im pretty sure I could as you have said...just line it up and click it down.
 
So much for the great CS that Logitech supposidly have.
Sent a few emails now and its gone back and forth to what seems mostly like auto-responces.

Thery have now gone back to asking it to be sent back, which is obviously fine, but the only adress they gave me was one in, Phoenix, AZ...wtf?..they dont have any Uk or Eupoe bases that can deal with returns?....and for the sake of what it is I think ill just use some superglue.

I hate to rant, but Ive had middle of the expense Logitech keyboards and they fell apart too....why oh why didnt I learn!..absolute rubish build quality.
 
Didnt try the number as I thought it best to explain with the emailed pictures, will try the number next day im off tho im not holding out for much at this time of year.
 
shine said:
There will be a copy of the receipt in your Amazon account history.
Click to expand...

Yea managed to nab a screen shot of it then send it thru, but they are also askign for the one that came in the packaging, tho im thining the fact I return it ( if I bother doing that) in its box etc which I always keep, and the Amazon print I thnk would be enough.
 
Robbie G said:
Aside from the key problem, what's this keyboard like? Nice key action? I'm thinking about getting one.
Click to expand...

lol, thats the thng, I love using it, its got the same touch and feel of a lapop keyboard, soft touch, tho its feels better than that, more solid, tho the media buttons have to be useed whilst holding a Fn button down as well, but still easily usable.

Apart from teh broken key problem I would say its the best KB ive owned, tho stick with the wired, read bad things about the wireless option with the backlighting running so much.
 
I did open a ne waccount and sent them teh same pics as above, then they start a thread style emailing system back and forth and got nowhere, they didnt even seem to be able to ackknowledge I was in the Uk.
 
Will do that but not much point now, in fact I might as well leave till the new year and hopefully the postage weather will pick up.
 
I noticed the key was a bit loose, but just a bit wobbly the way it was seated, its on teh numeric keypad so doesnt get used that often, it wasnt till i punched in some accounts i typed on it and it jumped up and sat like in teh first pic, theirs no markings on the keyboard, no drops, all the other keys are working fine.
 
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